{"nhtsa_id":10202700,"type":"service_bulletin","type_name":"Service bulletin","date_added":"2021-11-02","date":"2021-10-12","document_id":"TSB 21-2310","mfr_campaign":null,"replaces":null,"component":"EQUIPMENT; EQUIPMENT ADAPTIVE/MOBILITY; EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE; EQUIPMENT:ELECTRICAL:INFOTAINMENT:BLUETOOTH/WIFI; ELECTRICAL SYSTEM","mfr_system":null,"summary":"Some 2021 Mach-E/F-150 vehicles may experience at least one of the following symptoms: audio settings resetting after a key cycle, Android Auto connection concerns, Sirius presets missing more than three pages after a key cycle, Information and Entertainment screen freezing/locking up, Pro-Power Onboard messaging confusion after a tripped circuit breaker (F-150 only), WiFi keyboard defaulting to UK English, windows media audio (WMA) files not playing properly from a universal serial bus (USB) device, intermittent blank Information and Entertainment screen, Apple CarPlay connection concerns, and/or Bluetooth connectivity concerns. This may be due to the software in the accessory protocol interface module (APIM). To correct the condition, follow the Service Procedure steps to reprogram the APIM.","document":{"url":"https://static.nhtsa.gov/odi/tsbs/2021/MC-10202700-0001.pdf","alternate_url":"https://static.nhtsa.gov/odi/tsbs/2021/MC-10202700-9999.pdf","confirmed":false},"url":"https://open.wenmarpro.com/bulletins/10202700","components":[{"id":"electrical","name":"Electrical system","parent":null},{"id":"equipment","name":"Equipment and accessories","parent":null}],"codes":[],"topics":[],"vehicles":[{"make":"FORD","model":"F-150","year_from":2021,"year_to":2021,"match":"exact","vehicle_ids":["2021_ford_f-150"]},{"make":"FORD","model":"MUSTANG MACH E","year_from":2021,"year_to":2021,"match":"exact","vehicle_ids":["2021_ford_mustang-mach-e"]},{"make":"FORD","model":"redundant MACH E","year_from":2021,"year_to":2021,"match":null,"vehicle_ids":[]}],"as_of":"2026-10-19","note":"A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.","attribution":[]}