{"nhtsa_id":10202645,"type":"service_bulletin","type_name":"Service bulletin","date_added":"2021-10-29","date":"2021-10-20","document_id":"SSM 50213","mfr_campaign":null,"replaces":null,"component":"UNKNOWN OR OTHER; ELECTRICAL SYSTEM:BODY CONTROL MODULE/BCM; ELECTRICAL SYSTEM:BODY CONTROL MODULE:SOFTWARE","mfr_system":null,"summary":"Some 2021 Mustang Mach-E vehicles that have had a body control module (BCM) update may show the Frunk button on their FordPass app. This button is not currently supported and using it will result in a Failure To Open message. Ford is working on an update to the software to activate this button that is expected via over the air (OTA) in late December of 2021. The software will update automatically if Vehicle Connectivity is turned ON. Inform the customer that they can continue to drive the vehicle. Contact the customer in January of 2022 to determine if they received the update. If the customer needs assistance, schedule a follow-up appointment. Monitor OASIS for updates.","document":{"url":"https://static.nhtsa.gov/odi/tsbs/2021/MC-10202645-0001.pdf","alternate_url":"https://static.nhtsa.gov/odi/tsbs/2021/MC-10202645-9999.pdf","confirmed":false},"url":"https://open.wenmarpro.com/bulletins/10202645","components":[{"id":"electrical","name":"Electrical system","parent":null},{"id":"body-control-module","name":"Body control module","parent":"electrical"}],"codes":[],"topics":[],"vehicles":[{"make":"FORD","model":"MUSTANG MACH E","year_from":2021,"year_to":2021,"match":"exact","vehicle_ids":["2021_ford_mustang-mach-e"]}],"as_of":"2026-10-19","note":"A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.","attribution":[]}