{"nhtsa_id":10202446,"type":"service_bulletin","type_name":"Service bulletin","date_added":"2021-10-25","date":"2021-09-01","document_id":"L-TT-0293-20 Rev","mfr_campaign":null,"replaces":null,"component":"EQUIPMENT","mfr_system":null,"summary":"TT: NOTE: This document ONLY applies to 2020 ES & 2020 NX vehicles built before 10/01/2019. (Vehicles built after that date use AT&T WiFi, not Verizon) Head unit telematics services become inoperative after DCM replacement and activation if the guest has an ACTIVE Verizon Wi-Fi pre-paid subscription. Head unit services include Wi-Fi, Destination Assist, Dynamic Navigation, and Dynamic Voice Recognition. Verizon is not able to transfer the pre-paid subscription to the new DCM automatically. As a result, the guest is unable to use their head unit telematics services. At this time if the DCM is replaced and activated before confirming the guests Wi-Fi subscription status, this may require Verizon?s IT to perform a manual fix on the customer?s account. To simplify the diagnosis and prevent the unnecessary replacement of parts, please refer to the procedure below. NOTE: This Tech Tip does not apply if the guest is currently under their Wi-Fi trial.","document":{"url":"https://static.nhtsa.gov/odi/tsbs/2021/MC-10202446-0001.pdf","alternate_url":"https://static.nhtsa.gov/odi/tsbs/2021/MC-10202446-9999.pdf","confirmed":false},"url":"https://open.wenmarpro.com/bulletins/10202446","components":[{"id":"equipment","name":"Equipment and accessories","parent":null}],"codes":[],"topics":[],"vehicles":[{"make":"LEXUS","model":"ES HYBRID","year_from":2019,"year_to":2020,"match":null,"vehicle_ids":[]},{"make":"LEXUS","model":"ES350","year_from":2019,"year_to":2020,"match":null,"vehicle_ids":[]},{"make":"LEXUS","model":"LC HYBRID","year_from":2018,"year_to":2020,"match":null,"vehicle_ids":[]},{"make":"LEXUS","model":"LC500","year_from":2018,"year_to":2020,"match":null,"vehicle_ids":[]},{"make":"LEXUS","model":"LS HYBRID","year_from":2018,"year_to":2020,"match":null,"vehicle_ids":[]},{"make":"LEXUS","model":"LS500","year_from":2018,"year_to":2020,"match":null,"vehicle_ids":[]},{"make":"LEXUS","model":"NX HYBRID","year_from":2018,"year_to":2020,"match":null,"vehicle_ids":[]},{"make":"LEXUS","model":"NX300","year_from":2018,"year_to":2020,"match":null,"vehicle_ids":[]},{"make":"LEXUS","model":"RC 300","year_from":2018,"year_to":2019,"match":null,"vehicle_ids":[]},{"make":"LEXUS","model":"RC 350","year_from":2018,"year_to":2019,"match":null,"vehicle_ids":[]},{"make":"LEXUS","model":"RC F","year_from":2018,"year_to":2020,"match":null,"vehicle_ids":[]},{"make":"LEXUS","model":"UX HYBRID","year_from":2019,"year_to":2019,"match":null,"vehicle_ids":[]},{"make":"LEXUS","model":"UX200","year_from":2019,"year_to":2019,"match":null,"vehicle_ids":[]}],"as_of":"2026-10-19","note":"A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.","attribution":[]}