{"nhtsa_id":10201369,"type":"service_bulletin","type_name":"Service bulletin","date_added":"2021-09-13","date":"2021-07-09","document_id":"T-SB-0019-21 Rev","mfr_campaign":null,"replaces":null,"component":"EQUIPMENT:ELECTRICAL","mfr_system":null,"summary":"TSB: Some 2020 model year vehicles equipped with Audio Plus (version 1186) or earlier may exhibit one or more of the following conditions: ?WiFi intermittently inoperative. ?DTC (Diagnostic Trouble Code) B15DB present. ?Changing the Auto Relock Timer setting also changes the Remote 2-Press unlock setting. Some 2020 ? 2021 model year vehicles equipped with Audio Plus (version 1210), or Premium Audio (version 1196) or earlier may exhibit one or more of the following conditions: ?Intermittent screen flashing. ?Intermittent ?Destination Assist Unavailable? pop-up message. ?Intermittent blank screen. ?Bluetooth® intermittently disconnects. ?Abnormal radio playback after Destination Assist Call. ??There is no playable data? pop-up message when using USB Audio. ?Unable to answer phone calls when using Apple CarPlay®. ?Clock displays the incorrect time. ?Intermittent rebooting. ??The software version doesn?t correspond? pop-up is intermittently displayed. ?Intermittent black screen when using projection navigation. ?Abnormal noise after ACC OFF/ON when using AM mode and high volume. ??Please connect USB? pop-up message when USB is already connected. Some 2020 ? 2021 model year vehicles equipped with Audio Plus (version 1256), or Premium Audio (version 1256) or earlier may exhibit one or more of the following conditions: ?Navigation intermittently reverses its travel. ?Android AutoTM inoperative. ?Audio mode is set to ?Off? after disconnecting USB while using Apple CarPlay®. ?Intermittent black screen flash when connecting Bluetooth®. ?When the MAP button is pressed, a ?Navi app is not installed? pop-up is displayed. ?Intermittent black map screen on home screen. ?Bluetooth® intermittently disconnects. ?No outgoing voice when using Bluetooth® Handsfree for phone call. ?Bluetooth® Now Playing List song selection is slow. ?Unable to transfer phone contacts when using Bluetooth®.","document":{"url":"https://static.nhtsa.gov/odi/tsbs/2021/MC-10201369-0001.pdf","alternate_url":"https://static.nhtsa.gov/odi/tsbs/2021/MC-10201369-9999.pdf","confirmed":false},"url":"https://open.wenmarpro.com/bulletins/10201369","components":[{"id":"equipment","name":"Equipment and accessories","parent":null}],"codes":["B15DB"],"topics":[],"vehicles":[{"make":"TOYOTA","model":"HIGHLANDER","year_from":2020,"year_to":2021,"match":"exact","vehicle_ids":["2020_toyota_highlander","2021_toyota_highlander"]},{"make":"TOYOTA","model":"HIGHLANDER HYBRID","year_from":2020,"year_to":2021,"match":"base","vehicle_ids":["2020_toyota_highlander","2021_toyota_highlander"]},{"make":"TOYOTA","model":"PRIUS","year_from":2021,"year_to":2021,"match":"exact","vehicle_ids":["2021_toyota_prius"]},{"make":"TOYOTA","model":"PRIUS PRIME","year_from":2021,"year_to":2021,"match":"base","vehicle_ids":["2021_toyota_prius"]},{"make":"TOYOTA","model":"RAV4","year_from":2020,"year_to":2021,"match":"exact","vehicle_ids":["2020_toyota_rav4","2021_toyota_rav4"]},{"make":"TOYOTA","model":"RAV4 HYBRID","year_from":2020,"year_to":2021,"match":"base","vehicle_ids":["2020_toyota_rav4","2021_toyota_rav4"]},{"make":"TOYOTA","model":"RAV4 PRIME","year_from":2021,"year_to":2021,"match":"base","vehicle_ids":["2021_toyota_rav4"]},{"make":"TOYOTA","model":"SIENNA HYBRID","year_from":2021,"year_to":2021,"match":"base","vehicle_ids":["2021_toyota_sienna"]},{"make":"TOYOTA","model":"TUNDRA","year_from":2020,"year_to":2021,"match":"exact","vehicle_ids":["2020_toyota_tundra","2021_toyota_tundra"]},{"make":"TOYOTA","model":"VENZA HYBRID","year_from":2021,"year_to":2021,"match":"base","vehicle_ids":["2021_toyota_venza"]},{"make":"TOYOTA","model":"redundant SIENNA","year_from":2021,"year_to":2021,"match":null,"vehicle_ids":[]},{"make":"TOYOTA","model":"redundant VENZA","year_from":2021,"year_to":2021,"match":null,"vehicle_ids":[]}],"as_of":"2026-10-19","note":"A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.","attribution":[]}