{"nhtsa_id":10201367,"type":"service_bulletin","type_name":"Service bulletin","date_added":"2021-09-13","date":"2021-07-09","document_id":"T-SB-0051-21","mfr_campaign":null,"replaces":null,"component":"EQUIPMENT:ELECTRICAL","mfr_system":null,"summary":"TSB: Some 2019 model year RAV4 and RAV4 Hybrid and 2018 ? 2020 model year Sienna vehicles equipped with Audio Plus (version 1010) or Premium Audio (version 1010) or earlier may exhibit one or more of the following conditions: ?Toyota apps fail to download. ?Bluetooth® is unable to automatically connect after key cycle. ?Abnormal microphone operation. ?Sirius XM® antenna disconnection history Diagnostic Trouble Code (DTC) B15FE. ?No outgoing voice during phone calls when using Apple CarPlay®. ?Incoming calls incorrectly show on the multi-information display (MID) when using Apple CarPlay®. ?CAN networking DTC B1321. ?Volume inoperative after using Siri®. ?Unable to adjust the treble audio setting. ?Song information flickering. ?Unable to select Sirius XM® music genre by voice recognition. ?Noise when hanging up call on handset. ?Transferred contacts do not match the number of handset contacts. ?Sirius XM® sound slow to start. ?Abnormal Toyota apps and Scout Operation Some 2020 model year Prius and Prius Prime, 2019 model year RAV4 and RAV4 Hybrid, and 2018 ? 2020 model year Sienna vehicles equipped with Audio Plus (version 1195), Premium Audio (version 1195), or Navigation (version 1035) or earlier may exhibit one or more of the following conditions: ?Unable to play audio source after incoming call. ?Software enhancements. ?Intermittent rebooting. ?Unable to register Bluetooth® devices from Bluetooth® Audio Mode. ?Unable to pair Android? devices after Google? apps update. ?Unable to access camera diagnosis system. ?USB audio does not resume. ?Intermittent Bluetooth® disconnection. ?Abnormal voice recognition operation. ?Phone call history does not update. ?Bluetooth® loses connection after USB connection is made. ?Clock not displayed on the map screen. ?Intermittent phone ringing with no incoming phone call.","document":{"url":"https://static.nhtsa.gov/odi/tsbs/2021/MC-10201367-0001.pdf","alternate_url":"https://static.nhtsa.gov/odi/tsbs/2021/MC-10201367-9999.pdf","confirmed":false},"url":"https://open.wenmarpro.com/bulletins/10201367","components":[{"id":"equipment","name":"Equipment and accessories","parent":null}],"codes":["B1321","B15FE"],"topics":[],"vehicles":[{"make":"TOYOTA","model":"PRIUS","year_from":2020,"year_to":2020,"match":"exact","vehicle_ids":["2020_toyota_prius"]},{"make":"TOYOTA","model":"PRIUS PRIME","year_from":2020,"year_to":2020,"match":"base","vehicle_ids":["2020_toyota_prius"]},{"make":"TOYOTA","model":"RAV4","year_from":2019,"year_to":2019,"match":"exact","vehicle_ids":["2019_toyota_rav4"]},{"make":"TOYOTA","model":"SIENNA","year_from":2018,"year_to":2020,"match":"exact","vehicle_ids":["2018_toyota_sienna","2019_toyota_sienna","2020_toyota_sienna"]}],"as_of":"2026-10-19","note":"A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.","attribution":[]}