{"nhtsa_id":10201019,"type":"service_bulletin","type_name":"Service bulletin","date_added":"2021-09-04","date":"2021-08-17","document_id":"SSM 50049","mfr_campaign":null,"replaces":null,"component":"POWER TRAIN:MANUAL TRANSMISSION:INTERNAL:DOGS/SYNCHROS","mfr_system":null,"summary":"Some 2017-2021 Ford and Lincoln vehicle customers may receive a message in their FordPass or Lincoln Way App stating Feature Unavailable. Since this is a fleet vehicle, it cannot access the SYNC Connect or FordPass Connect feature or Lincoln Connect or Embedded Modem Do not replace the TCU or perform any repair to resolve this condition. Refer the owner of the vehicle to Ford Pass Guides or Lincoln Way Concierge Teams to assist in removing the fleet telematics subscription.","document":{"url":"https://static.nhtsa.gov/odi/tsbs/2021/MC-10201019-0001.pdf","alternate_url":"https://static.nhtsa.gov/odi/tsbs/2021/MC-10201019-9999.pdf","confirmed":false},"url":"https://open.wenmarpro.com/bulletins/10201019","components":[{"id":"powertrain","name":"Transmission and driveline","parent":null},{"id":"manual-transmission","name":"Manual transmission","parent":"powertrain"}],"codes":[],"topics":[],"vehicles":[{"make":"FORD","model":"ECOSPORT","year_from":2018,"year_to":2021,"match":"exact","vehicle_ids":["2018_ford_ecosport","2019_ford_ecosport","2020_ford_ecosport","2021_ford_ecosport"]},{"make":"FORD","model":"EDGE","year_from":2017,"year_to":2021,"match":"exact","vehicle_ids":["2017_ford_edge","2018_ford_edge","2019_ford_edge","2020_ford_edge","2021_ford_edge"]},{"make":"FORD","model":"ESCAPE","year_from":2017,"year_to":2021,"match":"exact","vehicle_ids":["2017_ford_escape","2018_ford_escape","2019_ford_escape","2020_ford_escape","2021_ford_escape"]},{"make":"FORD","model":"EXPEDITION","year_from":2017,"year_to":2021,"match":"exact","vehicle_ids":["2017_ford_expedition","2018_ford_expedition","2019_ford_expedition","2020_ford_expedition","2021_ford_expedition"]},{"make":"FORD","model":"EXPLORER","year_from":2017,"year_to":2021,"match":"exact","vehicle_ids":["2017_ford_explorer","2018_ford_explorer","2019_ford_explorer","2020_ford_explorer","2021_ford_explorer"]},{"make":"FORD","model":"EXPLORER POLICE INTERCEPT","year_from":2017,"year_to":2019,"match":"base","vehicle_ids":["2017_ford_explorer","2018_ford_explorer","2019_ford_explorer"]},{"make":"FORD","model":"F-150","year_from":2017,"year_to":2021,"match":"exact","vehicle_ids":["2017_ford_f-150","2018_ford_f-150","2019_ford_f-150","2020_ford_f-150","2021_ford_f-150"]},{"make":"FORD","model":"F-250 SD","year_from":2017,"year_to":2021,"match":"base","vehicle_ids":["2017_ford_f-250","2018_ford_f-250","2019_ford_f-250","2020_ford_f-250","2021_ford_f-250"]},{"make":"FORD","model":"F-350 SD","year_from":2017,"year_to":2021,"match":"base","vehicle_ids":["2017_ford_f-350","2018_ford_f-350","2019_ford_f-350","2020_ford_f-350","2021_ford_f-350"]},{"make":"FORD","model":"F-450 SD","year_from":2017,"year_to":2021,"match":"base","vehicle_ids":["2017_ford_f-450","2018_ford_f-450","2019_ford_f-450","2020_ford_f-450","2021_ford_f-450"]},{"make":"FORD","model":"F-550 SD","year_from":2017,"year_to":2021,"match":"base","vehicle_ids":["2017_ford_f-550","2018_ford_f-550","2019_ford_f-550","2020_ford_f-550","2021_ford_f-550"]},{"make":"FORD","model":"FUSION","year_from":2017,"year_to":2020,"match":"exact","vehicle_ids":["2017_ford_fusion","2018_ford_fusion","2019_ford_fusion","2020_ford_fusion"]},{"make":"FORD","model":"FUSION ENERGI","year_from":2017,"year_to":2020,"match":"base","vehicle_ids":["2017_ford_fusion","2018_ford_fusion","2019_ford_fusion","2020_ford_fusion"]},{"make":"FORD","model":"FUSION HYBRID","year_from":2017,"year_to":2020,"match":"base","vehicle_ids":["2017_ford_fusion","2018_ford_fusion","2019_ford_fusion","2020_ford_fusion"]},{"make":"FORD","model":"MUSTANG","year_from":2017,"year_to":2021,"match":"exact","vehicle_ids":["2017_ford_mustang","2018_ford_mustang","2019_ford_mustang","2020_ford_mustang","2021_ford_mustang"]},{"make":"FORD","model":"RANGER","year_from":2019,"year_to":2021,"match":"exact","vehicle_ids":["2019_ford_ranger","2020_ford_ranger","2021_ford_ranger"]},{"make":"FORD","model":"TRANSIT","year_from":2017,"year_to":2021,"match":"exact","vehicle_ids":["2017_ford_transit","2018_ford_transit","2019_ford_transit","2020_ford_transit","2021_ford_transit"]},{"make":"LINCOLN","model":"MKX","year_from":2007,"year_to":2007,"match":"exact","vehicle_ids":["2007_lincoln_mkx"]},{"make":"LINCOLN","model":"MKX","year_from":2017,"year_to":2018,"match":"exact","vehicle_ids":["2017_lincoln_mkx","2018_lincoln_mkx"]},{"make":"LINCOLN","model":"MKX","year_from":2019,"year_to":2020,"match":null,"vehicle_ids":[]},{"make":"LINCOLN","model":"MKZ","year_from":2017,"year_to":2020,"match":"exact","vehicle_ids":["2017_lincoln_mkz","2018_lincoln_mkz","2019_lincoln_mkz","2020_lincoln_mkz"]},{"make":"LINCOLN","model":"MKZ HYBRID","year_from":2017,"year_to":2020,"match":"base","vehicle_ids":["2017_lincoln_mkz","2018_lincoln_mkz","2019_lincoln_mkz","2020_lincoln_mkz"]},{"make":"LINCOLN","model":"NAUTILUS","year_from":2019,"year_to":2021,"match":"exact","vehicle_ids":["2019_lincoln_nautilus","2020_lincoln_nautilus","2021_lincoln_nautilus"]},{"make":"LINCOLN","model":"NAVIGATOR","year_from":2017,"year_to":2021,"match":"exact","vehicle_ids":["2017_lincoln_navigator","2018_lincoln_navigator","2019_lincoln_navigator","2020_lincoln_navigator","2021_lincoln_navigator"]}],"as_of":"2026-10-19","note":"A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.","attribution":[]}