{"nhtsa_id":10201013,"type":"service_bulletin","type_name":"Service bulletin","date_added":"2021-09-04","date":"2021-08-16","document_id":"SSM 50039","mfr_campaign":null,"replaces":null,"component":"ELECTRICAL SYSTEM","mfr_system":null,"summary":"Some 2016-2021 Ford or Lincoln vehicles equipped with SYNC 3 or SYNC 4 may exhibit a blank screen or other various SYNC symptoms only when the vehicle is in transport mode. This is considered normal due to the power saving features enabled while in transport mode. It is beneficial for battery life to keep the vehicle in transport mode until the vehicle is prepped for sale. To prevent a SYNC system lockup during transport mode deactivation, follow the Workshop Manual (WSM) procedure exactly allowing time for the SYNC system to complete its tasks such as fully booting up or powering down and shutting off before moving to the next step of the procedure. If the vehicle exhibits a blank screen or SYNC symptoms after transport mode deactivation, refer to WSM, Section 415-00 for normal diagnosis. The SYNC version can be confirmed via OASIS.","document":{"url":"https://static.nhtsa.gov/odi/tsbs/2021/MC-10201013-0001.pdf","alternate_url":"https://static.nhtsa.gov/odi/tsbs/2021/MC-10201013-9999.pdf","confirmed":false},"url":"https://open.wenmarpro.com/bulletins/10201013","components":[{"id":"electrical","name":"Electrical system","parent":null}],"codes":[],"topics":[],"vehicles":[{"make":"FORD","model":"BRONCO 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CONNECT","year_from":2017,"year_to":2021,"match":"exact","vehicle_ids":["2017_ford_transit-connect","2018_ford_transit-connect","2019_ford_transit-connect","2020_ford_transit-connect","2021_ford_transit-connect"]},{"make":"LINCOLN","model":"AVIATOR","year_from":2020,"year_to":2021,"match":"exact","vehicle_ids":["2020_lincoln_aviator","2021_lincoln_aviator"]},{"make":"LINCOLN","model":"CONTINENTAL","year_from":2017,"year_to":2020,"match":"exact","vehicle_ids":["2017_lincoln_continental","2018_lincoln_continental","2019_lincoln_continental","2020_lincoln_continental"]},{"make":"LINCOLN","model":"CORSAIR","year_from":2020,"year_to":2021,"match":"exact","vehicle_ids":["2020_lincoln_corsair","2021_lincoln_corsair"]},{"make":"LINCOLN","model":"MKC","year_from":2016,"year_to":2019,"match":"exact","vehicle_ids":["2016_lincoln_mkc","2017_lincoln_mkc","2018_lincoln_mkc","2019_lincoln_mkc"]},{"make":"LINCOLN","model":"MKS","year_from":2016,"year_to":2016,"match":"exact","vehicle_ids":["2016_lincoln_mks"]},{"make":"LINCOLN","model":"MKT","year_from":2016,"year_to":2019,"match":"exact","vehicle_ids":["2016_lincoln_mkt","2017_lincoln_mkt","2018_lincoln_mkt","2019_lincoln_mkt"]},{"make":"LINCOLN","model":"MKX","year_from":2007,"year_to":2007,"match":"exact","vehicle_ids":["2007_lincoln_mkx"]},{"make":"LINCOLN","model":"MKX","year_from":2016,"year_to":2018,"match":"exact","vehicle_ids":["2016_lincoln_mkx","2017_lincoln_mkx","2018_lincoln_mkx"]},{"make":"LINCOLN","model":"MKX","year_from":2019,"year_to":2020,"match":null,"vehicle_ids":[]},{"make":"LINCOLN","model":"MKZ","year_from":2017,"year_to":2020,"match":"exact","vehicle_ids":["2017_lincoln_mkz","2018_lincoln_mkz","2019_lincoln_mkz","2020_lincoln_mkz"]},{"make":"LINCOLN","model":"MKZ HYBRID","year_from":2017,"year_to":2020,"match":"base","vehicle_ids":["2017_lincoln_mkz","2018_lincoln_mkz","2019_lincoln_mkz","2020_lincoln_mkz"]},{"make":"LINCOLN","model":"NAUTILUS","year_from":2019,"year_to":2021,"match":"exact","vehicle_ids":["2019_lincoln_nautilus","2020_lincoln_nautilus","2021_lincoln_nautilus"]},{"make":"LINCOLN","model":"NAVIGATOR","year_from":2016,"year_to":2021,"match":"exact","vehicle_ids":["2016_lincoln_navigator","2017_lincoln_navigator","2018_lincoln_navigator","2019_lincoln_navigator","2020_lincoln_navigator","2021_lincoln_navigator"]}],"as_of":"2026-10-19","note":"A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.","attribution":[]}