{"nhtsa_id":10200989,"type":"service_bulletin","type_name":"Service bulletin","date_added":"2021-09-04","date":"2021-08-04","document_id":"SSM 50004","mfr_campaign":null,"replaces":null,"component":"ELECTRICAL SYSTEM","mfr_system":null,"summary":"Some 2021 Mustang Mach-E Customers that contact dealers stating they received a FordPass message regarding Master Vehicle Reset and after Phone as a Key (PaaK) and the Backup Start Passcode has been revoked. This may have affected no more than 250 customers. Advise customers to reset PaaK and then re-setup PaaK in the FordPass App. It is important that before attempting to re-setup PaaK in the FordPass app, the PaaK reset must be performed first and the key fob must be present. PaaK reset instructions can be found at: https://owner.ford.com/support/how-tos/technology/keys/fordpass-phone-as-a-key.html. Backup Start Passcode instructions can be found at: https://www.ford.com/support/how-tos/fordpass/phone-as-a-key/how-do-i-use-my-phone-as-a-key-backup-start-passcode/","document":{"url":"https://static.nhtsa.gov/odi/tsbs/2021/MC-10200989-0001.pdf","alternate_url":"https://static.nhtsa.gov/odi/tsbs/2021/MC-10200989-9999.pdf","confirmed":false},"url":"https://open.wenmarpro.com/bulletins/10200989","components":[{"id":"electrical","name":"Electrical system","parent":null}],"codes":[],"topics":[],"vehicles":[{"make":"FORD","model":"MUSTANG MACH E","year_from":2021,"year_to":2021,"match":"exact","vehicle_ids":["2021_ford_mustang-mach-e"]}],"as_of":"2026-10-19","note":"A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.","attribution":[]}