{"nhtsa_id":10198614,"type":"service_bulletin","type_name":"Service bulletin","date_added":"2021-07-01","date":"2021-06-07","document_id":"21B33","mfr_campaign":null,"replaces":null,"component":"ELECTRICAL SYSTEM","mfr_system":null,"summary":"In all of the affected vehicles, the Gateway Module (GWM) was not properly configured at the assembly plant. Affected vehicles present the following symptoms: \"Activate\" button is not visible to customer when trying to activate vehicle via FordPass; Sync4 system displays the massage \"vehicle hot spot feature is not enable in this vehicle\"; and all connected features (software updates, alerts, bug reports, command & control, vehicle location, connected navigation, etc.) are disabled.","document":{"url":"https://static.nhtsa.gov/odi/tsbs/2021/MC-10198614-0001.pdf","alternate_url":"https://static.nhtsa.gov/odi/tsbs/2021/MC-10198614-9999.pdf","confirmed":false},"url":"https://open.wenmarpro.com/bulletins/10198614","components":[{"id":"electrical","name":"Electrical system","parent":null}],"codes":[],"topics":[],"vehicles":[{"make":"FORD","model":"F-150","year_from":2021,"year_to":2021,"match":"exact","vehicle_ids":["2021_ford_f-150"]}],"as_of":"2026-10-19","note":"A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.","attribution":[]}