{"nhtsa_id":10198571,"type":"service_bulletin","type_name":"Service bulletin","date_added":"2021-06-29","date":"2021-06-02","document_id":"09-017-21-3808","mfr_campaign":null,"replaces":null,"component":"EQUIPMENT; EQUIPMENT ADAPTIVE/MOBILITY; ELECTRICAL SYSTEM","mfr_system":null,"summary":"Some customers may experience the MAZDA CONNECT rebooting or the screen turning black under any temperature. When the concern occurs, MAZDA CONNECT reboots repeatedly, and if the SD card is removed during this reboot cycle, the rebooting cycle ends. This is caused by some SD cards for the MAZDA CONNECT navigation system being manufactured with improper hardware, resulting in a data reading error. To correct the concern, the SD card hardware has been changed.","document":{"url":"https://static.nhtsa.gov/odi/tsbs/2021/MC-10198571-0001.pdf","alternate_url":"https://static.nhtsa.gov/odi/tsbs/2021/MC-10198571-9999.pdf","confirmed":false},"url":"https://open.wenmarpro.com/bulletins/10198571","components":[{"id":"electrical","name":"Electrical system","parent":null},{"id":"equipment","name":"Equipment and accessories","parent":null}],"codes":[],"topics":[],"vehicles":[{"make":"MAZDA","model":"323","year_from":1998,"year_to":1998,"match":null,"vehicle_ids":[]},{"make":"MAZDA","model":"CX-3","year_from":2016,"year_to":2018,"match":"exact","vehicle_ids":["2016_mazda_cx-3","2017_mazda_cx-3","2018_mazda_cx-3"]},{"make":"MAZDA","model":"CX-5","year_from":2016,"year_to":2017,"match":"exact","vehicle_ids":["2016_mazda_cx-5","2017_mazda_cx-5"]},{"make":"MAZDA","model":"CX-9","year_from":2016,"year_to":2018,"match":"exact","vehicle_ids":["2016_mazda_cx-9","2017_mazda_cx-9","2018_mazda_cx-9"]},{"make":"MAZDA","model":"MAZDA3","year_from":2014,"year_to":2018,"match":"exact","vehicle_ids":["2014_mazda_mazda3","2015_mazda_mazda3","2016_mazda_mazda3","2017_mazda_mazda3","2018_mazda_mazda3"]},{"make":"MAZDA","model":"MAZDA6","year_from":2016,"year_to":2017,"match":"exact","vehicle_ids":["2016_mazda_mazda6","2017_mazda_mazda6"]},{"make":"MAZDA","model":"MX-5","year_from":2016,"year_to":2017,"match":"exact","vehicle_ids":["2016_mazda_mx-5","2017_mazda_mx-5"]}],"as_of":"2026-10-19","note":"A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.","attribution":[]}