{"nhtsa_id":10196859,"type":"service_bulletin","type_name":"Service bulletin","date_added":"2021-06-11","date":"2021-06-05","document_id":"BBTS210601","mfr_campaign":null,"replaces":null,"component":"ELECTRICAL SYSTEM","mfr_system":null,"summary":"Tech Line Summary Article - Do you have a client who is complaining of their Alexa not responding or giving a \"set up not complete\" message? This is a known software issue. A future Over the Air update (OTA) will address this issue but, in the meantime, have the client sign up for a trial AT&T data plan. The trial will last 3 months or 3GB of use, whichever comes first. This will be a temporary fix until an OTA update is released. The client can sign up for the free trial at www.att.com/acura. Once the client has an active trial, the Alexa connection will have to be changed to \"Vehicle Data Plan\".","document":{"url":"https://static.nhtsa.gov/odi/tsbs/2021/MC-10196859-0001.pdf","alternate_url":"https://static.nhtsa.gov/odi/tsbs/2021/MC-10196859-9999.pdf","confirmed":false},"url":"https://open.wenmarpro.com/bulletins/10196859","components":[{"id":"electrical","name":"Electrical system","parent":null}],"codes":[],"topics":[],"vehicles":[{"make":"ACURA","model":"MDX","year_from":2022,"year_to":2022,"match":"exact","vehicle_ids":["2022_acura_mdx"]}],"as_of":"2026-10-19","note":"A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.","attribution":[]}