{"nhtsa_id":10194425,"type":"service_bulletin","type_name":"Service bulletin","date_added":"2021-06-01","date":"2021-05-24","document_id":"SSM 49820","mfr_campaign":null,"replaces":null,"component":"EQUIPMENT; ELECTRICAL SYSTEM","mfr_system":null,"summary":"Some 2017-2021 Ford and Lincoln vehicle owners may experience a condition of missing Authorization, Command and Control, Battery Charging Details or Phone-as-a-Key setup buttons/selections in their FordPass or LincolnWay App. This condition is due to an error within the FordPass or LincolnWay App and not due to a concern on the vehicle. Verify that the customers FordPass or LincolnWay App is at the latest version. Replacement or reprogramming of the telematics control unit (TCU)/gateway module (GWM)/remote function actuator (RFA) will not resolve this condition. If the condition persists, Utilize the FordPass Guides or Lincoln Way Concierge teams.","document":{"url":"https://static.nhtsa.gov/odi/tsbs/2021/MC-10194425-0001.pdf","alternate_url":"https://static.nhtsa.gov/odi/tsbs/2021/MC-10194425-9999.pdf","confirmed":false},"url":"https://open.wenmarpro.com/bulletins/10194425","components":[{"id":"electrical","name":"Electrical system","parent":null},{"id":"equipment","name":"Equipment and accessories","parent":null}],"codes":[],"topics":[],"vehicles":[{"make":"FORD","model":"BRONCO SPORT","year_from":2021,"year_to":2021,"match":"exact","vehicle_ids":["2021_ford_bronco-sport"]},{"make":"FORD","model":"ECOSPORT","year_from":2018,"year_to":2019,"match":"exact","vehicle_ids":["2018_ford_ecosport","2019_ford_ecosport"]},{"make":"FORD","model":"EDGE","year_from":2019,"year_to":2021,"match":"exact","vehicle_ids":["2019_ford_edge","2020_ford_edge","2021_ford_edge"]},{"make":"FORD","model":"ESCAPE","year_from":2017,"year_to":2019,"match":"exact","vehicle_ids":["2017_ford_escape","2018_ford_escape","2019_ford_escape"]},{"make":"FORD","model":"EXPEDITION","year_from":2018,"year_to":2021,"match":"exact","vehicle_ids":["2018_ford_expedition","2019_ford_expedition","2020_ford_expedition","2021_ford_expedition"]},{"make":"FORD","model":"EXPLORER","year_from":2018,"year_to":2021,"match":"exact","vehicle_ids":["2018_ford_explorer","2019_ford_explorer","2020_ford_explorer","2021_ford_explorer"]},{"make":"FORD","model":"F-150","year_from":2017,"year_to":2021,"match":"exact","vehicle_ids":["2017_ford_f-150","2018_ford_f-150","2019_ford_f-150","2020_ford_f-150","2021_ford_f-150"]},{"make":"FORD","model":"F-250 SD","year_from":2019,"year_to":2021,"match":"base","vehicle_ids":["2019_ford_f-250","2020_ford_f-250","2021_ford_f-250"]},{"make":"FORD","model":"F-350 SD","year_from":2019,"year_to":2021,"match":"base","vehicle_ids":["2019_ford_f-350","2020_ford_f-350","2021_ford_f-350"]},{"make":"FORD","model":"F-450 SD","year_from":2019,"year_to":2021,"match":"base","vehicle_ids":["2019_ford_f-450","2020_ford_f-450","2021_ford_f-450"]},{"make":"FORD","model":"F-550 SD","year_from":2019,"year_to":2021,"match":"base","vehicle_ids":["2019_ford_f-550","2020_ford_f-550","2021_ford_f-550"]},{"make":"FORD","model":"FIESTA","year_from":2019,"year_to":2019,"match":"exact","vehicle_ids":["2019_ford_fiesta"]},{"make":"FORD","model":"FUSION","year_from":2017,"year_to":2020,"match":"exact","vehicle_ids":["2017_ford_fusion","2018_ford_fusion","2019_ford_fusion","2020_ford_fusion"]},{"make":"FORD","model":"FUSION ENERGI","year_from":2017,"year_to":2020,"match":"base","vehicle_ids":["2017_ford_fusion","2018_ford_fusion","2019_ford_fusion","2020_ford_fusion"]},{"make":"FORD","model":"FUSION HYBRID","year_from":2017,"year_to":2020,"match":"base","vehicle_ids":["2017_ford_fusion","2018_ford_fusion","2019_ford_fusion","2020_ford_fusion"]},{"make":"FORD","model":"MUSTANG","year_from":2018,"year_to":2021,"match":"exact","vehicle_ids":["2018_ford_mustang","2019_ford_mustang","2020_ford_mustang","2021_ford_mustang"]},{"make":"FORD","model":"MUSTANG MACH E","year_from":2021,"year_to":2021,"match":"exact","vehicle_ids":["2021_ford_mustang-mach-e"]},{"make":"FORD","model":"RANGER","year_from":2019,"year_to":2021,"match":"exact","vehicle_ids":["2019_ford_ranger","2020_ford_ranger","2021_ford_ranger"]},{"make":"FORD","model":"TRANSIT CONNECT","year_from":2019,"year_to":2020,"match":"exact","vehicle_ids":["2019_ford_transit-connect","2020_ford_transit-connect"]},{"make":"LINCOLN","model":"AVIATOR","year_from":2020,"year_to":2021,"match":"exact","vehicle_ids":["2020_lincoln_aviator","2021_lincoln_aviator"]},{"make":"LINCOLN","model":"CONTINENTAL","year_from":2018,"year_to":2019,"match":"exact","vehicle_ids":["2018_lincoln_continental","2019_lincoln_continental"]},{"make":"LINCOLN","model":"CORSAIR","year_from":2020,"year_to":2021,"match":"exact","vehicle_ids":["2020_lincoln_corsair","2021_lincoln_corsair"]},{"make":"LINCOLN","model":"MKX","year_from":2007,"year_to":2007,"match":"exact","vehicle_ids":["2007_lincoln_mkx"]},{"make":"LINCOLN","model":"MKX","year_from":2018,"year_to":2018,"match":"exact","vehicle_ids":["2018_lincoln_mkx"]},{"make":"LINCOLN","model":"MKX","year_from":2019,"year_to":2020,"match":null,"vehicle_ids":[]},{"make":"LINCOLN","model":"NAUTILUS","year_from":2019,"year_to":2021,"match":"exact","vehicle_ids":["2019_lincoln_nautilus","2020_lincoln_nautilus","2021_lincoln_nautilus"]},{"make":"LINCOLN","model":"NAVIGATOR","year_from":2018,"year_to":2021,"match":"exact","vehicle_ids":["2018_lincoln_navigator","2019_lincoln_navigator","2020_lincoln_navigator","2021_lincoln_navigator"]}],"as_of":"2026-10-19","note":"A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.","attribution":[]}