{"nhtsa_id":10194414,"type":"service_bulletin","type_name":"Service bulletin","date_added":"2021-06-01","date":"2021-05-12","document_id":"SSM 49797","mfr_campaign":null,"replaces":null,"component":"ELECTRICAL SYSTEM","mfr_system":null,"summary":"Some 2020-2021 F-Super Duty vehicles built on or before 08-Mar-2021 and equipped with SYNC 3 may exhibit a touch screen appearing to be randomly touched without user input, slow operation and/or inoperative touch screen operation. To correct the condition, replace the front display interface module (FDIM). For claiming, use causal part 18B955 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.","document":{"url":"https://static.nhtsa.gov/odi/tsbs/2021/MC-10194414-0001.pdf","alternate_url":"https://static.nhtsa.gov/odi/tsbs/2021/MC-10194414-9999.pdf","confirmed":false},"url":"https://open.wenmarpro.com/bulletins/10194414","components":[{"id":"electrical","name":"Electrical system","parent":null}],"codes":[],"topics":[],"vehicles":[{"make":"FORD","model":"F-250 SD","year_from":2020,"year_to":2021,"match":"base","vehicle_ids":["2020_ford_f-250","2021_ford_f-250"]},{"make":"FORD","model":"F-350 SD","year_from":2020,"year_to":2021,"match":"base","vehicle_ids":["2020_ford_f-350","2021_ford_f-350"]},{"make":"FORD","model":"F-450 SD","year_from":2020,"year_to":2021,"match":"base","vehicle_ids":["2020_ford_f-450","2021_ford_f-450"]},{"make":"FORD","model":"F-550 SD","year_from":2020,"year_to":2021,"match":"base","vehicle_ids":["2020_ford_f-550","2021_ford_f-550"]}],"as_of":"2026-10-19","note":"A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.","attribution":[]}