{"nhtsa_id":10194413,"type":"service_bulletin","type_name":"Service bulletin","date_added":"2021-06-01","date":"2021-05-12","document_id":"SSM 49795","mfr_campaign":null,"replaces":null,"component":"COMMUNICATION:MANUFACTURER TELEMATICS; ELECTRICAL SYSTEM","mfr_system":null,"summary":"Some 2018-2021 Ford and Lincoln vehicles may not be able to perform remote commands via the FordPass/LincolnWay App due to an erroneous deep sleep message. If the vehicle has been driven within 14 days and the battery state of charge is above 9.5 volts when the deep sleep message set, this is an erroneous message. Starting and running the vehicle will clear the message and allow the remote commands to function again. Inform customers that engineering is currently working on a solution for this condition that will be released via an over the air (OTA) update that is expected in June 2021. Replacement or reprogramming of the telematics control unit (TCU)/gateway module (GWM) will not resolve this condition. Monitor OASIS for additional information and schedule service appointments for customers once the repair becomes available.","document":{"url":"https://static.nhtsa.gov/odi/tsbs/2021/MC-10194413-0001.pdf","alternate_url":"https://static.nhtsa.gov/odi/tsbs/2021/MC-10194413-9999.pdf","confirmed":false},"url":"https://open.wenmarpro.com/bulletins/10194413","components":[{"id":"electrical","name":"Electrical system","parent":null}],"codes":[],"topics":[],"vehicles":[{"make":"FORD","model":"BRONCO SPORT","year_from":2021,"year_to":2021,"match":"exact","vehicle_ids":["2021_ford_bronco-sport"]},{"make":"FORD","model":"ECOSPORT","year_from":2018,"year_to":2019,"match":"exact","vehicle_ids":["2018_ford_ecosport","2019_ford_ecosport"]},{"make":"FORD","model":"EDGE","year_from":2019,"year_to":2021,"match":"exact","vehicle_ids":["2019_ford_edge","2020_ford_edge","2021_ford_edge"]},{"make":"FORD","model":"ESCAPE","year_from":2018,"year_to":2019,"match":"exact","vehicle_ids":["2018_ford_escape","2019_ford_escape"]},{"make":"FORD","model":"EXPEDITION","year_from":2018,"year_to":2021,"match":"exact","vehicle_ids":["2018_ford_expedition","2019_ford_expedition","2020_ford_expedition","2021_ford_expedition"]},{"make":"FORD","model":"EXPLORER","year_from":2018,"year_to":2021,"match":"exact","vehicle_ids":["2018_ford_explorer","2019_ford_explorer","2020_ford_explorer","2021_ford_explorer"]},{"make":"FORD","model":"EXPLORER POLICE INTERCEPT","year_from":2018,"year_to":2019,"match":"base","vehicle_ids":["2018_ford_explorer","2019_ford_explorer"]},{"make":"FORD","model":"F-150","year_from":2018,"year_to":2021,"match":"exact","vehicle_ids":["2018_ford_f-150","2019_ford_f-150","2020_ford_f-150","2021_ford_f-150"]},{"make":"FORD","model":"F-250 SD","year_from":2019,"year_to":2021,"match":"base","vehicle_ids":["2019_ford_f-250","2020_ford_f-250","2021_ford_f-250"]},{"make":"FORD","model":"F-350 SD","year_from":2019,"year_to":2021,"match":"base","vehicle_ids":["2019_ford_f-350","2020_ford_f-350","2021_ford_f-350"]},{"make":"FORD","model":"F-450 SD","year_from":2019,"year_to":2021,"match":"base","vehicle_ids":["2019_ford_f-450","2020_ford_f-450","2021_ford_f-450"]},{"make":"FORD","model":"F-550 SD","year_from":2019,"year_to":2021,"match":"base","vehicle_ids":["2019_ford_f-550","2020_ford_f-550","2021_ford_f-550"]},{"make":"FORD","model":"FIESTA","year_from":2019,"year_to":2019,"match":"exact","vehicle_ids":["2019_ford_fiesta"]},{"make":"FORD","model":"FUSION","year_from":2018,"year_to":2020,"match":"exact","vehicle_ids":["2018_ford_fusion","2019_ford_fusion","2020_ford_fusion"]},{"make":"FORD","model":"FUSION ENERGI","year_from":2018,"year_to":2020,"match":"base","vehicle_ids":["2018_ford_fusion","2019_ford_fusion","2020_ford_fusion"]},{"make":"FORD","model":"FUSION HYBRID","year_from":2018,"year_to":2020,"match":"base","vehicle_ids":["2018_ford_fusion","2019_ford_fusion","2020_ford_fusion"]},{"make":"FORD","model":"MUSTANG","year_from":2018,"year_to":2021,"match":"exact","vehicle_ids":["2018_ford_mustang","2019_ford_mustang","2020_ford_mustang","2021_ford_mustang"]},{"make":"FORD","model":"RANGER","year_from":2019,"year_to":2021,"match":"exact","vehicle_ids":["2019_ford_ranger","2020_ford_ranger","2021_ford_ranger"]},{"make":"LINCOLN","model":"AVIATOR","year_from":2020,"year_to":2021,"match":"exact","vehicle_ids":["2020_lincoln_aviator","2021_lincoln_aviator"]},{"make":"LINCOLN","model":"CONTINENTAL","year_from":2018,"year_to":2019,"match":"exact","vehicle_ids":["2018_lincoln_continental","2019_lincoln_continental"]},{"make":"LINCOLN","model":"CORSAIR","year_from":2020,"year_to":2021,"match":"exact","vehicle_ids":["2020_lincoln_corsair","2021_lincoln_corsair"]},{"make":"LINCOLN","model":"MKX","year_from":2007,"year_to":2007,"match":"exact","vehicle_ids":["2007_lincoln_mkx"]},{"make":"LINCOLN","model":"MKX","year_from":2018,"year_to":2018,"match":"exact","vehicle_ids":["2018_lincoln_mkx"]},{"make":"LINCOLN","model":"MKX","year_from":2019,"year_to":2020,"match":null,"vehicle_ids":[]},{"make":"LINCOLN","model":"NAUTILUS","year_from":2019,"year_to":2021,"match":"exact","vehicle_ids":["2019_lincoln_nautilus","2020_lincoln_nautilus","2021_lincoln_nautilus"]},{"make":"LINCOLN","model":"NAVIGATOR","year_from":2018,"year_to":2021,"match":"exact","vehicle_ids":["2018_lincoln_navigator","2019_lincoln_navigator","2020_lincoln_navigator","2021_lincoln_navigator"]}],"as_of":"2026-10-19","note":"A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.","attribution":[]}