{"nhtsa_id":10194386,"type":"service_bulletin","type_name":"Service bulletin","date_added":"2021-06-01","date":"2021-05-03","document_id":"SSM 49769","mfr_campaign":null,"replaces":null,"component":"ELECTRICAL SYSTEM:SOFTWARE; POWER TRAIN","mfr_system":null,"summary":"Some 2019-2021 Edge/Nautilus vehicles equipped with all-wheel drive (AWD) may exhibit a noise/vibration/chatter/shudder/grind/bind from the rear of the vehicle during low speed turning events. To correct the condition, reprogram the AWD module using the latest software level of the appropriate Ford diagnostic scan tool. For claiming use casual part RECAL and applicable labor times in Section 10 of the Service Labor Time Standards (SLTS) Manual.","document":{"url":"https://static.nhtsa.gov/odi/tsbs/2021/MC-10194386-0001.pdf","alternate_url":"https://static.nhtsa.gov/odi/tsbs/2021/MC-10194386-9999.pdf","confirmed":false},"url":"https://open.wenmarpro.com/bulletins/10194386","components":[{"id":"electrical","name":"Electrical system","parent":null},{"id":"powertrain","name":"Transmission and driveline","parent":null},{"id":"software","name":"Software","parent":"electrical"}],"codes":[],"topics":[],"vehicles":[{"make":"FORD","model":"EDGE","year_from":2019,"year_to":2021,"match":"exact","vehicle_ids":["2019_ford_edge","2020_ford_edge","2021_ford_edge"]},{"make":"LINCOLN","model":"MKX","year_from":2007,"year_to":2007,"match":"exact","vehicle_ids":["2007_lincoln_mkx"]},{"make":"LINCOLN","model":"MKX","year_from":2019,"year_to":2020,"match":null,"vehicle_ids":[]},{"make":"LINCOLN","model":"NAUTILUS","year_from":2019,"year_to":2021,"match":"exact","vehicle_ids":["2019_lincoln_nautilus","2020_lincoln_nautilus","2021_lincoln_nautilus"]}],"as_of":"2026-10-19","note":"A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.","attribution":[]}