{"nhtsa_id":10192728,"type":"service_bulletin","type_name":"Service bulletin","date_added":"2021-05-10","date":"2016-01-28","document_id":"ITB09039C","mfr_campaign":null,"replaces":null,"component":"VISIBILITY","mfr_system":null,"summary":"SERVICE INFORMATION The purpose of this bulletin is to give Infiniti dealers guidelines to help determine if windshield breakage is covered under warranty or is the customer?s responsibility. Nissan North America (NNA) is not responsible for damage to glass that is a result of objects striking or scratching the glass. However, NNA is responsible for manufacturing issues such as distorted glass and cracks that are due to improper installation or damage to the glass during vehicle assembly. NNA typically does not find any type of cracks in the windshield due to stress after the dealership PDI. See this bulletin for further detail.","document":{"url":"https://static.nhtsa.gov/odi/tsbs/2016/MC-10192728-0001.pdf","alternate_url":"https://static.nhtsa.gov/odi/tsbs/2016/MC-10192728-9999.pdf","confirmed":false},"url":"https://open.wenmarpro.com/bulletins/10192728","components":[{"id":"visibility","name":"Glass, wipers and mirrors","parent":null}],"codes":[],"topics":[],"vehicles":[{"make":"INFINITI","model":"EX35","year_from":2008,"year_to":2013,"match":"exact","vehicle_ids":["2008_infiniti_ex35","2009_infiniti_ex35","2010_infiniti_ex35","2011_infiniti_ex35","2012_infiniti_ex35","2013_infiniti_ex35"]},{"make":"INFINITI","model":"FX35","year_from":2005,"year_to":2010,"match":"exact","vehicle_ids":["2005_infiniti_fx35","2006_infiniti_fx35","2007_infiniti_fx35","2008_infiniti_fx35","2009_infiniti_fx35","2010_infiniti_fx35"]},{"make":"INFINITI","model":"FX35","year_from":2011,"year_to":2011,"match":null,"vehicle_ids":[]},{"make":"INFINITI","model":"FX35","year_from":2012,"year_to":2012,"match":"exact","vehicle_ids":["2012_infiniti_fx35"]},{"make":"INFINITI","model":"FX35","year_from":2013,"year_to":2013,"match":null,"vehicle_ids":[]},{"make":"INFINITI","model":"FX45","year_from":2005,"year_to":2008,"match":"exact","vehicle_ids":["2005_infiniti_fx45","2006_infiniti_fx45","2007_infiniti_fx45","2008_infiniti_fx45"]},{"make":"INFINITI","model":"FX45","year_from":2009,"year_to":2009,"match":null,"vehicle_ids":[]},{"make":"INFINITI","model":"FX50","year_from":2009,"year_to":2013,"match":"exact","vehicle_ids":["2009_infiniti_fx50","2010_infiniti_fx50","2011_infiniti_fx50","2012_infiniti_fx50","2013_infiniti_fx50"]},{"make":"INFINITI","model":"G35","year_from":2005,"year_to":2008,"match":"exact","vehicle_ids":["2005_infiniti_g35","2006_infiniti_g35","2007_infiniti_g35","2008_infiniti_g35"]},{"make":"INFINITI","model":"G37","year_from":2008,"year_to":2013,"match":"exact","vehicle_ids":["2008_infiniti_g37","2009_infiniti_g37","2010_infiniti_g37","2011_infiniti_g37","2012_infiniti_g37","2013_infiniti_g37"]},{"make":"INFINITI","model":"M","year_from":2012,"year_to":2012,"match":null,"vehicle_ids":[]},{"make":"INFINITI","model":"M37","year_from":2011,"year_to":2013,"match":"exact","vehicle_ids":["2011_infiniti_m37","2012_infiniti_m37","2013_infiniti_m37"]},{"make":"INFINITI","model":"M45","year_from":2006,"year_to":2010,"match":"exact","vehicle_ids":["2006_infiniti_m45","2007_infiniti_m45","2008_infiniti_m45","2009_infiniti_m45","2010_infiniti_m45"]},{"make":"INFINITI","model":"M56","year_from":2011,"year_to":2013,"match":"exact","vehicle_ids":["2011_infiniti_m56","2012_infiniti_m56","2013_infiniti_m56"]},{"make":"INFINITI","model":"Q40","year_from":2015,"year_to":2015,"match":"exact","vehicle_ids":["2015_infiniti_q40"]},{"make":"INFINITI","model":"Q45","year_from":2005,"year_to":2006,"match":"exact","vehicle_ids":["2005_infiniti_q45","2006_infiniti_q45"]},{"make":"INFINITI","model":"Q50","year_from":2014,"year_to":2016,"match":"exact","vehicle_ids":["2014_infiniti_q50","2015_infiniti_q50","2016_infiniti_q50"]},{"make":"INFINITI","model":"Q60","year_from":2014,"year_to":2014,"match":"exact","vehicle_ids":["2014_infiniti_q60"]},{"make":"INFINITI","model":"Q70","year_from":2014,"year_to":2016,"match":"exact","vehicle_ids":["2014_infiniti_q70","2015_infiniti_q70","2016_infiniti_q70"]},{"make":"INFINITI","model":"QX50","year_from":2014,"year_to":2016,"match":"exact","vehicle_ids":["2014_infiniti_qx50","2015_infiniti_qx50","2016_infiniti_qx50"]},{"make":"INFINITI","model":"QX56","year_from":2005,"year_to":2013,"match":"exact","vehicle_ids":["2005_infiniti_qx56","2006_infiniti_qx56","2007_infiniti_qx56","2008_infiniti_qx56","2009_infiniti_qx56","2010_infiniti_qx56","2011_infiniti_qx56","2012_infiniti_qx56","2013_infiniti_qx56"]},{"make":"INFINITI","model":"QX70","year_from":2014,"year_to":2016,"match":"exact","vehicle_ids":["2014_infiniti_qx70","2015_infiniti_qx70","2016_infiniti_qx70"]},{"make":"INFINITI","model":"QX80","year_from":2014,"year_to":2016,"match":"exact","vehicle_ids":["2014_infiniti_qx80","2015_infiniti_qx80","2016_infiniti_qx80"]}],"as_of":"2026-10-19","note":"A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.","attribution":[]}