{"nhtsa_id":10192262,"type":"service_bulletin","type_name":"Service bulletin","date_added":"2021-05-10","date":"2013-11-12","document_id":"ITB12062C","mfr_campaign":null,"replaces":null,"component":"EQUIPMENT","mfr_system":null,"summary":"IF YOU CONFIRM The customer reports that people on the other end of a phone call cannot hear them. Customer report may include: Voice is choppy or cuts-out, voice sounds distant, voice sounds as if speaking through a tunnel, and/or voice sounds like it's under water. ACTION 1. Replace the TEL Adaptor Unit. 2. Replace the microphone and the map lamp finisher. See this bulletin for further detail.","document":{"url":"https://static.nhtsa.gov/odi/tsbs/2013/MC-10192262-0001.pdf","alternate_url":"https://static.nhtsa.gov/odi/tsbs/2013/MC-10192262-9999.pdf","confirmed":false},"url":"https://open.wenmarpro.com/bulletins/10192262","components":[{"id":"equipment","name":"Equipment and accessories","parent":null}],"codes":[],"topics":[],"vehicles":[{"make":"INFINITI","model":"EX35","year_from":2010,"year_to":2012,"match":"exact","vehicle_ids":["2010_infiniti_ex35","2011_infiniti_ex35","2012_infiniti_ex35"]},{"make":"INFINITI","model":"FX35","year_from":2010,"year_to":2010,"match":"exact","vehicle_ids":["2010_infiniti_fx35"]},{"make":"INFINITI","model":"FX35","year_from":2011,"year_to":2011,"match":null,"vehicle_ids":[]},{"make":"INFINITI","model":"FX35","year_from":2012,"year_to":2012,"match":"exact","vehicle_ids":["2012_infiniti_fx35"]},{"make":"INFINITI","model":"FX37","year_from":2010,"year_to":2012,"match":null,"vehicle_ids":[]},{"make":"INFINITI","model":"FX50","year_from":2010,"year_to":2012,"match":"exact","vehicle_ids":["2010_infiniti_fx50","2011_infiniti_fx50","2012_infiniti_fx50"]},{"make":"INFINITI","model":"G37","year_from":2010,"year_to":2012,"match":"exact","vehicle_ids":["2010_infiniti_g37","2011_infiniti_g37","2012_infiniti_g37"]},{"make":"INFINITI","model":"JX","year_from":2013,"year_to":2013,"match":null,"vehicle_ids":[]},{"make":"INFINITI","model":"M45","year_from":2011,"year_to":2013,"match":null,"vehicle_ids":[]}],"as_of":"2026-10-19","note":"A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.","attribution":[]}