{"nhtsa_id":10191098,"type":"service_bulletin","type_name":"Service bulletin","date_added":"2021-05-03","date":"2021-04-21","document_id":"SSM 49746","mfr_campaign":null,"replaces":null,"component":"ELECTRICAL SYSTEM","mfr_system":null,"summary":"Some 2021 F-150 vehicles may experience intermittent inoperative remote commands from the FordPass mobile app. Intermittent command behavior may also lead the customer to believe there is no cellular signal or coverage. FordPass mobile app commands may become operative again after starting the vehicle with the ignition or key fob. This may be due to software in the gateway module (GWM). To correct the condition, reprogram the GWM using the latest level of the appropriate scan tool. Vehicles with automatic updates enabled may receive this software via an over-the-air update. For claiming, use causal part number 14G490 and applicable labor times from Section 10 of the Service Labor Times Standard (SLTS) Manual.","document":{"url":"https://static.nhtsa.gov/odi/tsbs/2021/MC-10191098-0001.pdf","alternate_url":"https://static.nhtsa.gov/odi/tsbs/2021/MC-10191098-9999.pdf","confirmed":false},"url":"https://open.wenmarpro.com/bulletins/10191098","components":[{"id":"electrical","name":"Electrical system","parent":null}],"codes":[],"topics":[],"vehicles":[{"make":"FORD","model":"F-150","year_from":2021,"year_to":2021,"match":"exact","vehicle_ids":["2021_ford_f-150"]}],"as_of":"2026-10-19","note":"A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.","attribution":[]}