{"nhtsa_id":10191032,"type":"service_bulletin","type_name":"Service bulletin","date_added":"2021-04-29","date":"2014-01-01","document_id":"PI1163","mfr_campaign":null,"replaces":null,"component":"EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.; STEERING:STEERING CONTROL MODULE","mfr_system":null,"summary":"Steering Wheel Radio Controls Erratic Operation Condition/Concern Some customers may comment that when changing radio presets up on the steering wheel controls, then adjusting the volume down/up, then proceeding to change the radio presets up, the next preset actually goes down. This only occurs when making a volume change in between changing radio presets. This may be caused by a software anomaly. Recommendation/Instructions An updated software calibration has been released to address the above conditions.","document":{"url":"https://static.nhtsa.gov/odi/tsbs/2014/MC-10191032-0001.pdf","alternate_url":"https://static.nhtsa.gov/odi/tsbs/2014/MC-10191032-9999.pdf","confirmed":false},"url":"https://open.wenmarpro.com/bulletins/10191032","components":[{"id":"equipment","name":"Equipment and accessories","parent":null},{"id":"steering","name":"Steering","parent":null}],"codes":[],"topics":[],"vehicles":[{"make":"CADILLAC","model":"ATS","year_from":2013,"year_to":2013,"match":"exact","vehicle_ids":["2013_cadillac_ats"]},{"make":"CADILLAC","model":"SRX","year_from":2013,"year_to":2013,"match":"exact","vehicle_ids":["2013_cadillac_srx"]},{"make":"CADILLAC","model":"XTS","year_from":2013,"year_to":2013,"match":"exact","vehicle_ids":["2013_cadillac_xts"]}],"as_of":"2026-10-19","note":"A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.","attribution":[]}