{"nhtsa_id":10190234,"type":"service_bulletin","type_name":"Service bulletin","date_added":"2021-04-14","date":"2017-10-01","document_id":"17-NA-172","mfr_campaign":null,"replaces":null,"component":"SUSPENSION:REAR","mfr_system":null,"summary":"Rear Suspension Sagging or Sitting Low, Vehicle Not Level After Sitting Overnight Vehicles in new car inventory may be observed or some customers may comment that the rear of the vehicle is riding/sitting low, vehicle sagging, vehicle not level, suspension bottomed out, etc. Review probable causes below.","document":{"url":"https://static.nhtsa.gov/odi/tsbs/2017/MC-10190234-0001.pdf","alternate_url":"https://static.nhtsa.gov/odi/tsbs/2017/MC-10190234-9999.pdf","confirmed":false},"url":"https://open.wenmarpro.com/bulletins/10190234","components":[{"id":"suspension","name":"Suspension","parent":null}],"codes":[],"topics":[],"vehicles":[{"make":"CADILLAC","model":"XTS","year_from":2013,"year_to":2018,"match":"exact","vehicle_ids":["2013_cadillac_xts","2014_cadillac_xts","2015_cadillac_xts","2016_cadillac_xts","2017_cadillac_xts","2018_cadillac_xts"]}],"as_of":"2026-10-19","note":"A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.","attribution":[]}