{"nhtsa_id":10189589,"type":"service_bulletin","type_name":"Service bulletin","date_added":"2021-03-31","date":"2021-03-17","document_id":"SSM 49673","mfr_campaign":null,"replaces":null,"component":"EQUIPMENT","mfr_system":null,"summary":"Some 2021 Mustang Mach-E vehicles may experience a symptom of Sirius presets not saving after a key cycle for additional pages 4-6 or audio settings for tone, balance, speed compensated volume or sound mode not saving after a key cycle. Inform the customer that Ford is developing software that will be programmed to the vehicle via an over-the-air (OTA) update in 2Q 2021. Let the customer know they can continue to drive the vehicle and schedule a follow-up appointment for May 2021. Once the update becomes available, contact the customer to ask whether they received the OTA update and confirm if the service appointment is going forward. Monitor OASIS for updates.","document":{"url":"https://static.nhtsa.gov/odi/tsbs/2021/MC-10189589-0001.pdf","alternate_url":"https://static.nhtsa.gov/odi/tsbs/2021/MC-10189589-9999.pdf","confirmed":false},"url":"https://open.wenmarpro.com/bulletins/10189589","components":[{"id":"equipment","name":"Equipment and accessories","parent":null}],"codes":[],"topics":[],"vehicles":[{"make":"FORD","model":"MUSTANG MACH E","year_from":2021,"year_to":2021,"match":"exact","vehicle_ids":["2021_ford_mustang-mach-e"]}],"as_of":"2026-10-19","note":"A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.","attribution":[]}