{"nhtsa_id":10187930,"type":"service_bulletin","type_name":"Service bulletin","date_added":"2021-03-03","date":"2021-02-03","document_id":"SSM 49541","mfr_campaign":null,"replaces":null,"component":"EQUIPMENT","mfr_system":null,"summary":"Some 2018-2020 Ford and Lincoln vehicles equipped with TCU and WiFi Hotspot, May display Vehicle Hotspot feature not enabled on this vehicle when attempting to enter the Hotspot menu. When using the FordPass/Lincoln Way application, the customer may receive a message saying Wi-Fi has been disabled from this vehicle. Check the vehicle specifications or vehicle build information for the mfal code on the PTS website (Detailed Vehicle Specifications). If mfal = WAFAC or WAFAB do not replace the TCU, engineering is currently investigating this condition. Inform customers Ford is developing a software fix that is expected in early March. In the interim, let the customer know they can continue to drive the vehicle and schedule a follow-up appointment with the customer for early March. Monitor OASIS for updates.","document":{"url":"https://static.nhtsa.gov/odi/tsbs/2021/MC-10187930-0001.pdf","alternate_url":"https://static.nhtsa.gov/odi/tsbs/2021/MC-10187930-9999.pdf","confirmed":false},"url":"https://open.wenmarpro.com/bulletins/10187930","components":[{"id":"equipment","name":"Equipment and accessories","parent":null}],"codes":[],"topics":[],"vehicles":[{"make":"FORD","model":"C-MAX","year_from":2018,"year_to":2018,"match":"exact","vehicle_ids":["2018_ford_c-max"]},{"make":"FORD","model":"ECONOLINE","year_from":2018,"year_to":2019,"match":null,"vehicle_ids":[]},{"make":"FORD","model":"ECOSPORT","year_from":2018,"year_to":2020,"match":"exact","vehicle_ids":["2018_ford_ecosport","2019_ford_ecosport","2020_ford_ecosport"]},{"make":"FORD","model":"EDGE","year_from":2018,"year_to":2020,"match":"exact","vehicle_ids":["2018_ford_edge","2019_ford_edge","2020_ford_edge"]},{"make":"FORD","model":"ESCAPE","year_from":2018,"year_to":2020,"match":"exact","vehicle_ids":["2018_ford_escape","2019_ford_escape","2020_ford_escape"]},{"make":"FORD","model":"EXPEDITION","year_from":2018,"year_to":2020,"match":"exact","vehicle_ids":["2018_ford_expedition","2019_ford_expedition","2020_ford_expedition"]},{"make":"FORD","model":"EXPLORER","year_from":2018,"year_to":2020,"match":"exact","vehicle_ids":["2018_ford_explorer","2019_ford_explorer","2020_ford_explorer"]},{"make":"FORD","model":"EXPLORER 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HYBRID","year_from":2018,"year_to":2020,"match":"base","vehicle_ids":["2018_lincoln_mkz","2019_lincoln_mkz","2020_lincoln_mkz"]},{"make":"LINCOLN","model":"NAUTILUS","year_from":2019,"year_to":2020,"match":"exact","vehicle_ids":["2019_lincoln_nautilus","2020_lincoln_nautilus"]},{"make":"LINCOLN","model":"NAVIGATOR","year_from":2018,"year_to":2020,"match":"exact","vehicle_ids":["2018_lincoln_navigator","2019_lincoln_navigator","2020_lincoln_navigator"]}],"as_of":"2026-10-19","note":"A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.","attribution":[]}