{"nhtsa_id":10186563,"type":"service_bulletin","type_name":"Service bulletin","date_added":"2021-02-04","date":"2021-01-05","document_id":"SSM 49426","mfr_campaign":null,"replaces":null,"component":"EQUIPMENT","mfr_system":null,"summary":"Some 2020 Ford and Lincoln vehicles may exhibit the vehicle locator feature display the vehicle location incorrectly when using the Ford Pass/Lincoln Way mobile app. Customers may report that the vehicle location that is displayed is the Ford manufacturing facility were the vehicle was assembled, yet all other features work as intended. This may be due to the vehicle location not updating since assembly. If all other Ford Pass/Lincoln Way features work correctly except for the vehicle location, open the customer connectivity settings on the SYNC display and verify that the location setting is enabled. If the setting is currently enabled, disable and then re-enable the feature. If the vehicle location is still displayed incorrectly in the app, follow Workshop Manual section 415-00 for further diagnosis.","document":{"url":"https://static.nhtsa.gov/odi/tsbs/2021/MC-10186563-0001.pdf","alternate_url":"https://static.nhtsa.gov/odi/tsbs/2021/MC-10186563-9999.pdf","confirmed":false},"url":"https://open.wenmarpro.com/bulletins/10186563","components":[{"id":"equipment","name":"Equipment and accessories","parent":null}],"codes":[],"topics":[],"vehicles":[{"make":"FORD","model":"ECOSPORT","year_from":2020,"year_to":2020,"match":"exact","vehicle_ids":["2020_ford_ecosport"]},{"make":"FORD","model":"EDGE","year_from":2020,"year_to":2020,"match":"exact","vehicle_ids":["2020_ford_edge"]},{"make":"FORD","model":"ESCAPE","year_from":2020,"year_to":2020,"match":"exact","vehicle_ids":["2020_ford_escape"]},{"make":"FORD","model":"EXPEDITION","year_from":2020,"year_to":2020,"match":"exact","vehicle_ids":["2020_ford_expedition"]},{"make":"FORD","model":"EXPLORER","year_from":2020,"year_to":2020,"match":"exact","vehicle_ids":["2020_ford_explorer"]},{"make":"FORD","model":"F-250 SD","year_from":2020,"year_to":2020,"match":"base","vehicle_ids":["2020_ford_f-250"]},{"make":"FORD","model":"F-350 SD","year_from":2020,"year_to":2020,"match":"base","vehicle_ids":["2020_ford_f-350"]},{"make":"FORD","model":"F-450 SD","year_from":2020,"year_to":2020,"match":"base","vehicle_ids":["2020_ford_f-450"]},{"make":"FORD","model":"F-550 SD","year_from":2020,"year_to":2020,"match":"base","vehicle_ids":["2020_ford_f-550"]},{"make":"FORD","model":"FUSION","year_from":2020,"year_to":2020,"match":"exact","vehicle_ids":["2020_ford_fusion"]},{"make":"FORD","model":"FUSION ENERGI","year_from":2020,"year_to":2020,"match":"base","vehicle_ids":["2020_ford_fusion"]},{"make":"FORD","model":"FUSION HYBRID","year_from":2020,"year_to":2020,"match":"base","vehicle_ids":["2020_ford_fusion"]},{"make":"FORD","model":"MUSTANG","year_from":2020,"year_to":2020,"match":"exact","vehicle_ids":["2020_ford_mustang"]},{"make":"FORD","model":"RANGER","year_from":2020,"year_to":2020,"match":"exact","vehicle_ids":["2020_ford_ranger"]},{"make":"FORD","model":"TRANSIT","year_from":2020,"year_to":2020,"match":"exact","vehicle_ids":["2020_ford_transit"]},{"make":"FORD","model":"TRANSIT CONNECT","year_from":2020,"year_to":2020,"match":"exact","vehicle_ids":["2020_ford_transit-connect"]},{"make":"LINCOLN","model":"AVIATOR","year_from":2020,"year_to":2020,"match":"exact","vehicle_ids":["2020_lincoln_aviator"]},{"make":"LINCOLN","model":"CORSAIR","year_from":2020,"year_to":2020,"match":"exact","vehicle_ids":["2020_lincoln_corsair"]},{"make":"LINCOLN","model":"MKX","year_from":2020,"year_to":2020,"match":null,"vehicle_ids":[]},{"make":"LINCOLN","model":"MKZ","year_from":2020,"year_to":2020,"match":"exact","vehicle_ids":["2020_lincoln_mkz"]},{"make":"LINCOLN","model":"MKZ HYBRID","year_from":2020,"year_to":2020,"match":"base","vehicle_ids":["2020_lincoln_mkz"]},{"make":"LINCOLN","model":"NAUTILUS","year_from":2020,"year_to":2020,"match":"exact","vehicle_ids":["2020_lincoln_nautilus"]},{"make":"LINCOLN","model":"NAVIGATOR","year_from":2020,"year_to":2020,"match":"exact","vehicle_ids":["2020_lincoln_navigator"]}],"as_of":"2026-10-19","note":"A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.","attribution":[]}