{"nhtsa_id":10185176,"type":"service_bulletin","type_name":"Service bulletin","date_added":"2021-01-06","date":"2020-12-15","document_id":"CSP08a","mfr_campaign":null,"replaces":null,"component":"EQUIPMENT; ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL; ELECTRICAL SYSTEM","mfr_system":null,"summary":"CSP08 - NOTIFICATION OF CUSTOMER SATISFACTION PROGRAM CSP (08) – 2019 MAZDA CX-5 DIESEL ZERO COST MAINTENANCE PROGRAM: As a way to show our commitment to customer satisfaction and loyalty and to differentiate the launch of the 2019 Mazda CX-5 Signature SKYACTIV-D, Mazda designed the \"2019 CX-5 Signature SKYACTIV-D Zero Cost Maintenance Program\". This program was announced to all dealers prior to the sale of the 2019 CX-5 Diesel. Unfortunately, some customers were charged by Mazda dealerships for their scheduled maintenance services. This CSP08 was created as a reminder for dealers to easily track the Zero Cost Maintenance Program. Affected VINs will now display CSP08 Zero Cost Maintenance Program when running a Warranty Vehicle Inquiry. This program provides: Four (4) factory scheduled services which are required during the first two 2 years or 30,000 miles, whichever comes first, at zero cost to the customer for all 2019 CX-5 Signature SKYACTIV-D vehicles (excluding fleet rental vehicles). Allows the Mazda dealer to provide a premium service experience to our CX-5 Signature SKYACTIV-D owners, and builds a positive, lasting customer experience. Please refer to the Warranty Information as well as the Sales and Service Checklists that will be posted on MGSS by December 21, 2020. Owner Notification: Customers will be emailed in late January 2021 reminding them of their Zero Cost Maintenance Program. As a reminder, CSP programs are not subject to the Missed Recall Report but should always be reviewed to see if they apply to the customer concern if a vehicle is at a Mazda dealer.","document":{"url":"https://static.nhtsa.gov/odi/tsbs/2020/MC-10185176-0001.pdf","alternate_url":"https://static.nhtsa.gov/odi/tsbs/2020/MC-10185176-9999.pdf","confirmed":false},"url":"https://open.wenmarpro.com/bulletins/10185176","components":[{"id":"electrical","name":"Electrical system","parent":null},{"id":"equipment","name":"Equipment and accessories","parent":null},{"id":"instrument-cluster","name":"Instrument cluster","parent":"electrical"}],"codes":[],"topics":["maintenance"],"vehicles":[{"make":"MAZDA","model":"CX-5","year_from":2019,"year_to":2019,"match":"exact","vehicle_ids":["2019_mazda_cx-5"]}],"as_of":"2026-10-19","note":"A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.","attribution":[]}