{"nhtsa_id":10184644,"type":"service_bulletin","type_name":"Service bulletin","date_added":"2021-01-05","date":"2020-12-18","document_id":"SSM 49408","mfr_campaign":null,"replaces":null,"component":"ELECTRICAL SYSTEM:SOFTWARE; EQUIPMENT","mfr_system":null,"summary":"Some 2019 Ranger and Fusion vehicles may have a symptom of the climate control features missing on the touch screen after updating the SYNC software. At this time it is not recommended to update the SYNC/APIM software on 2019 Ranger and Fusion vehicles. 'Additional Climate Options' will display without on-screen controls after updating the SYNC software. Engineering is currently working on a solution for this condition. Inform customers that Ford is developing a software fix that is expected in late January. In the interim, let the customer know that the climate control will still function with the standard control buttons on the dash and schedule a follow-up appointment with the customer for late January. Once the update becomes available, contact the customer and confirm the service appointment is going forward. Monitor OASIS for updates.","document":{"url":"https://static.nhtsa.gov/odi/tsbs/2020/MC-10184644-0001.pdf","alternate_url":"https://static.nhtsa.gov/odi/tsbs/2020/MC-10184644-9999.pdf","confirmed":false},"url":"https://open.wenmarpro.com/bulletins/10184644","components":[{"id":"electrical","name":"Electrical system","parent":null},{"id":"equipment","name":"Equipment and accessories","parent":null},{"id":"software","name":"Software","parent":"electrical"}],"codes":[],"topics":[],"vehicles":[{"make":"FORD","model":"FUSION","year_from":2019,"year_to":2019,"match":"exact","vehicle_ids":["2019_ford_fusion"]},{"make":"FORD","model":"FUSION ENERGI","year_from":2019,"year_to":2019,"match":"base","vehicle_ids":["2019_ford_fusion"]},{"make":"FORD","model":"FUSION HYBRID","year_from":2019,"year_to":2019,"match":"base","vehicle_ids":["2019_ford_fusion"]},{"make":"FORD","model":"RANGER","year_from":2019,"year_to":2019,"match":"exact","vehicle_ids":["2019_ford_ranger"]}],"as_of":"2026-10-19","note":"A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.","attribution":[]}