{"nhtsa_id":10183290,"type":"service_bulletin","type_name":"Service bulletin","date_added":"2020-11-30","date":"2020-10-27","document_id":"T-TT-0631-20","mfr_campaign":null,"replaces":null,"component":"EQUIPMENT","mfr_system":null,"summary":"TT: NOTE: This document only applies to certain audio packages for the following vehicles. 2019 C-HR (Audio Plus & Premium Only) 2020 Prius (Audio Only) 2020 Prius Prime (Audio Plus Only) Head unit telematics services become inoperative after DCM replacement and activation if the guest has an ACTIVE Verizon Wi-Fi Pre-Paid subscription. Head unit services include Wi-Fi, Destination Assist, Dynamic Navigation, and Dynamic Voice Recognition. Verizon is not able to transfer the Pre-Paid subscription to the new DCM automatically. As a result, the guest is unable to use their head unit telematics services. At this time if the DCM is replaced and activated before confirming the guests Wi-Fi subscription status, this may require Verizon?s IT to perform a manual fix on the customer?s account.","document":{"url":"https://static.nhtsa.gov/odi/tsbs/2020/MC-10183290-0001.pdf","alternate_url":"https://static.nhtsa.gov/odi/tsbs/2020/MC-10183290-9999.pdf","confirmed":false},"url":"https://open.wenmarpro.com/bulletins/10183290","components":[{"id":"equipment","name":"Equipment and accessories","parent":null}],"codes":[],"topics":[],"vehicles":[{"make":"TOYOTA","model":"AVALON","year_from":2019,"year_to":2020,"match":"exact","vehicle_ids":["2019_toyota_avalon","2020_toyota_avalon"]},{"make":"TOYOTA","model":"C-HR","year_from":2019,"year_to":2019,"match":"exact","vehicle_ids":["2019_toyota_c-hr"]},{"make":"TOYOTA","model":"CAMRY","year_from":2018,"year_to":2019,"match":"exact","vehicle_ids":["2018_toyota_camry","2019_toyota_camry"]},{"make":"TOYOTA","model":"COROLLA","year_from":2020,"year_to":2020,"match":"exact","vehicle_ids":["2020_toyota_corolla"]},{"make":"TOYOTA","model":"COROLLA HATCHBACK","year_from":2019,"year_to":2019,"match":"base","vehicle_ids":["2019_toyota_corolla"]},{"make":"TOYOTA","model":"MIRAI","year_from":2018,"year_to":2020,"match":"exact","vehicle_ids":["2018_toyota_mirai","2019_toyota_mirai","2020_toyota_mirai"]},{"make":"TOYOTA","model":"PRIUS","year_from":2020,"year_to":2020,"match":"exact","vehicle_ids":["2020_toyota_prius"]},{"make":"TOYOTA","model":"PRIUS PRIME","year_from":2020,"year_to":2020,"match":"base","vehicle_ids":["2020_toyota_prius"]},{"make":"TOYOTA","model":"RAV4","year_from":2019,"year_to":2019,"match":"exact","vehicle_ids":["2019_toyota_rav4"]},{"make":"TOYOTA","model":"SIENNA","year_from":2018,"year_to":2020,"match":"exact","vehicle_ids":["2018_toyota_sienna","2019_toyota_sienna","2020_toyota_sienna"]}],"as_of":"2026-10-19","note":"A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.","attribution":[]}