{"nhtsa_id":10182887,"type":"service_bulletin","type_name":"Service bulletin","date_added":"2020-11-26","date":"2020-11-20","document_id":"SF576REV5","mfr_campaign":null,"replaces":null,"component":"ELECTRICAL SYSTEM","mfr_system":null,"summary":"Revised Field Service Campaign sent out to customers to fix Common Telematics Platform (cTP), and Truck Data Center (TDC) communication issues. Certain vehicles built with DTNA's proprietary Common Telematics Platform (CTP), and Truck Data Center (TDC) are not communicating or have outdated software that cannot be updated and, therefore, are unable to benefit from over-the-air software updates. REVISION: The work instructions have been updated to add steps in the work instruction to take a screenshot of the DiagnosticLink window to keep on file, and put a mark through the label of the old CTP to prevent reinstalling the old CTP.","document":{"url":"https://static.nhtsa.gov/odi/tsbs/2020/MC-10182887-0001.pdf","alternate_url":"https://static.nhtsa.gov/odi/tsbs/2020/MC-10182887-9999.pdf","confirmed":false},"url":"https://open.wenmarpro.com/bulletins/10182887","components":[{"id":"electrical","name":"Electrical system","parent":null}],"codes":[],"topics":[],"vehicles":[{"make":"FREIGHTLINER","model":"CASCADIA","year_from":2018,"year_to":2019,"match":"exact","vehicle_ids":["2018_freightliner_cascadia","2019_freightliner_cascadia"]}],"as_of":"2026-10-19","note":"A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.","attribution":[]}