{"nhtsa_id":10182129,"type":"service_bulletin","type_name":"Service bulletin","date_added":"2020-11-04","date":"2020-10-29","document_id":"DRW34","mfr_campaign":null,"replaces":null,"component":"EQUIPMENT ADAPTIVE/MOBILITY; VISIBILITY; ELECTRICAL SYSTEM:SOFTWARE","mfr_system":null,"summary":"2021 CX-9 AND CX-5 MAZDA CONNECT SETTINGS CONCERN: Concern Outline: It is not possible to customize the “View Monitor”, “Parking Sensor” and Safety (hands free liftgate) settings as they are not displayed on the Mazda Connect screen, due to an inappropriate setting in the software on the subject vehicles involved in this campaign. Outline of Repair: Perform a Factory Reset on the Mazda Connect Screen. Note: Modified software will be incorporated into mass-production vehicles beginning November 3, 2020. Certain CX-5 and CX-9 vehicles produced before the mass-production change, will be reworked before shipment.","document":{"url":"https://static.nhtsa.gov/odi/tsbs/2020/MC-10182129-0001.pdf","alternate_url":"https://static.nhtsa.gov/odi/tsbs/2020/MC-10182129-9999.pdf","confirmed":false},"url":"https://open.wenmarpro.com/bulletins/10182129","components":[{"id":"electrical","name":"Electrical system","parent":null},{"id":"equipment","name":"Equipment and accessories","parent":null},{"id":"visibility","name":"Glass, wipers and mirrors","parent":null},{"id":"software","name":"Software","parent":"electrical"}],"codes":[],"topics":[],"vehicles":[{"make":"MAZDA","model":"CX-5","year_from":2021,"year_to":2021,"match":"exact","vehicle_ids":["2021_mazda_cx-5"]},{"make":"MAZDA","model":"CX-9","year_from":2021,"year_to":2021,"match":"exact","vehicle_ids":["2021_mazda_cx-9"]}],"as_of":"2026-10-19","note":"A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.","attribution":[]}