{"nhtsa_id":10181985,"type":"service_bulletin","type_name":"Service bulletin","date_added":"2020-11-04","date":"2020-10-09","document_id":"20B27","mfr_campaign":null,"replaces":null,"component":"POWER TRAIN; ELECTRICAL SYSTEM:SOFTWARE","mfr_system":null,"summary":"In affected vehicles, the transmission torque converter may overheat in certain driving conditions. If the torque converter overheats it can lead to adverse NVH, rough idle, and low performance concerns. Ultimately this will require internal transmission repairs to resolve the concern. Ford Motor Company has developed and update to the Powertrain Control Module software that helps protect the transmission torque converter from overheating when exposed to certain driving styles.","document":{"url":"https://static.nhtsa.gov/odi/tsbs/2020/MC-10181985-0001.pdf","alternate_url":"https://static.nhtsa.gov/odi/tsbs/2020/MC-10181985-9999.pdf","confirmed":false},"url":"https://open.wenmarpro.com/bulletins/10181985","components":[{"id":"electrical","name":"Electrical system","parent":null},{"id":"powertrain","name":"Transmission and driveline","parent":null},{"id":"software","name":"Software","parent":"electrical"}],"codes":[],"topics":[],"vehicles":[{"make":"FORD","model":"EXPLORER","year_from":2016,"year_to":2019,"match":"exact","vehicle_ids":["2016_ford_explorer","2017_ford_explorer","2018_ford_explorer","2019_ford_explorer"]},{"make":"LINCOLN","model":"MKC","year_from":2015,"year_to":2019,"match":"exact","vehicle_ids":["2015_lincoln_mkc","2016_lincoln_mkc","2017_lincoln_mkc","2018_lincoln_mkc","2019_lincoln_mkc"]}],"as_of":"2026-10-19","note":"A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.","attribution":[]}