{"nhtsa_id":10181931,"type":"service_bulletin","type_name":"Service bulletin","date_added":"2020-11-04","date":"2020-10-29","document_id":"SSM 49292","mfr_campaign":null,"replaces":null,"component":"ELECTRICAL SYSTEM:SOFTWARE; POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)","mfr_system":null,"summary":"Some 2018-2020 Ford and Lincoln vehicles may exhibit inoperative remote features via the Ford Pass/Lincoln Way mobile app, incomplete user authorization, no modem electronic serial number (ESN) displayed or DTCs U2100 and/or B156D in the telematics control unit (TCU). These symptoms may persist even after performing a TCU software update and/or replacement. To correct this condition, start a new session with the latest version of the appropriate diagnostic scan tool and perform a PMI on the TCU. If issues persist, open a hotline assistance request and include the IDS version (if applicable) used to perform the PMI and the Authorization Status PID value in the TCU datalogger. For claiming use causal part 14H092 and applicable labor times in Section 10 of the Service Labor Time Standards (SLTS) Manual.","document":{"url":"https://static.nhtsa.gov/odi/tsbs/2020/MC-10181931-0001.pdf","alternate_url":"https://static.nhtsa.gov/odi/tsbs/2020/MC-10181931-9999.pdf","confirmed":false},"url":"https://open.wenmarpro.com/bulletins/10181931","components":[{"id":"electrical","name":"Electrical system","parent":null},{"id":"powertrain","name":"Transmission and driveline","parent":null},{"id":"automatic-transmission","name":"Automatic transmission","parent":"powertrain"},{"id":"software","name":"Software","parent":"electrical"},{"id":"transmission-control-module","name":"Transmission control module","parent":"powertrain"}],"codes":["B156D","U2100"],"topics":[],"vehicles":[{"make":"FORD","model":"EDGE","year_from":2019,"year_to":2020,"match":"exact","vehicle_ids":["2019_ford_edge","2020_ford_edge"]},{"make":"FORD","model":"ESCAPE","year_from":2018,"year_to":2019,"match":"exact","vehicle_ids":["2018_ford_escape","2019_ford_escape"]},{"make":"FORD","model":"EXPEDITION","year_from":2018,"year_to":2020,"match":"exact","vehicle_ids":["2018_ford_expedition","2019_ford_expedition","2020_ford_expedition"]},{"make":"FORD","model":"EXPLORER","year_from":2018,"year_to":2019,"match":"exact","vehicle_ids":["2018_ford_explorer","2019_ford_explorer"]},{"make":"FORD","model":"EXPLORER POLICE INTERCEPT","year_from":2018,"year_to":2019,"match":"base","vehicle_ids":["2018_ford_explorer","2019_ford_explorer"]},{"make":"FORD","model":"F-150","year_from":2018,"year_to":2020,"match":"exact","vehicle_ids":["2018_ford_f-150","2019_ford_f-150","2020_ford_f-150"]},{"make":"FORD","model":"F-250 SD","year_from":2018,"year_to":2020,"match":"base","vehicle_ids":["2018_ford_f-250","2019_ford_f-250","2020_ford_f-250"]},{"make":"FORD","model":"F-350 SD","year_from":2018,"year_to":2020,"match":"base","vehicle_ids":["2018_ford_f-350","2019_ford_f-350","2020_ford_f-350"]},{"make":"FORD","model":"F-450 SD","year_from":2018,"year_to":2020,"match":"base","vehicle_ids":["2018_ford_f-450","2019_ford_f-450","2020_ford_f-450"]},{"make":"FORD","model":"F-550","year_from":2018,"year_to":2020,"match":"exact","vehicle_ids":["2018_ford_f-550","2019_ford_f-550","2020_ford_f-550"]},{"make":"FORD","model":"FUSION","year_from":2019,"year_to":2020,"match":"exact","vehicle_ids":["2019_ford_fusion","2020_ford_fusion"]},{"make":"FORD","model":"FUSION ENERGI","year_from":2019,"year_to":2020,"match":"base","vehicle_ids":["2019_ford_fusion","2020_ford_fusion"]},{"make":"FORD","model":"FUSION HYBRID","year_from":2019,"year_to":2020,"match":"base","vehicle_ids":["2019_ford_fusion","2020_ford_fusion"]},{"make":"FORD","model":"MUSTANG","year_from":2018,"year_to":2020,"match":"exact","vehicle_ids":["2018_ford_mustang","2019_ford_mustang","2020_ford_mustang"]},{"make":"FORD","model":"RANGER","year_from":2019,"year_to":2020,"match":"exact","vehicle_ids":["2019_ford_ranger","2020_ford_ranger"]},{"make":"LINCOLN","model":"AVIATOR","year_from":2020,"year_to":2020,"match":"exact","vehicle_ids":["2020_lincoln_aviator"]},{"make":"LINCOLN","model":"CONTINENTAL","year_from":2018,"year_to":2020,"match":"exact","vehicle_ids":["2018_lincoln_continental","2019_lincoln_continental","2020_lincoln_continental"]},{"make":"LINCOLN","model":"CORSAIR","year_from":2020,"year_to":2020,"match":"exact","vehicle_ids":["2020_lincoln_corsair"]},{"make":"LINCOLN","model":"MKC","year_from":2018,"year_to":2019,"match":"exact","vehicle_ids":["2018_lincoln_mkc","2019_lincoln_mkc"]},{"make":"LINCOLN","model":"MKX","year_from":2018,"year_to":2018,"match":"exact","vehicle_ids":["2018_lincoln_mkx"]},{"make":"LINCOLN","model":"MKX","year_from":2019,"year_to":2020,"match":null,"vehicle_ids":[]},{"make":"LINCOLN","model":"MKZ","year_from":2018,"year_to":2020,"match":"exact","vehicle_ids":["2018_lincoln_mkz","2019_lincoln_mkz","2020_lincoln_mkz"]},{"make":"LINCOLN","model":"MKZ HYBRID","year_from":2018,"year_to":2020,"match":"base","vehicle_ids":["2018_lincoln_mkz","2019_lincoln_mkz","2020_lincoln_mkz"]},{"make":"LINCOLN","model":"NAUTILUS","year_from":2019,"year_to":2020,"match":"exact","vehicle_ids":["2019_lincoln_nautilus","2020_lincoln_nautilus"]},{"make":"LINCOLN","model":"NAVIGATOR","year_from":2018,"year_to":2020,"match":"exact","vehicle_ids":["2018_lincoln_navigator","2019_lincoln_navigator","2020_lincoln_navigator"]}],"as_of":"2026-10-19","note":"A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.","attribution":[]}