{"nhtsa_id":10181912,"type":"service_bulletin","type_name":"Service bulletin","date_added":"2020-11-04","date":"2020-10-26","document_id":"SSM 49283","mfr_campaign":null,"replaces":null,"component":"EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL; ELECTRICAL SYSTEM:SOFTWARE","mfr_system":null,"summary":"Some 2017-2020 Ford and Lincoln vehicles equipped with a telematics control unit (TCU) may exhibit incomplete user authorization, inoperative remote features and/or a message stating the system cannot access the Lincoln/FordPass Connect feature in the application due to being a fleet vehicle. Replacing the TCU will not resolve this condition. Engineering is currently investigating this condition. Inform customers Ford is developing a software fix that is expected in early January. In the interim, let the customer know they can continue to drive the vehicle and schedule a follow-up appointment with the customer for early January. Once the update becomes available, contact the customer and confirm the service appointment is going forward. Monitor OASIS for updates.","document":{"url":"https://static.nhtsa.gov/odi/tsbs/2020/MC-10181912-0001.pdf","alternate_url":"https://static.nhtsa.gov/odi/tsbs/2020/MC-10181912-9999.pdf","confirmed":false},"url":"https://open.wenmarpro.com/bulletins/10181912","components":[{"id":"electrical","name":"Electrical system","parent":null},{"id":"equipment","name":"Equipment and accessories","parent":null},{"id":"labels-manuals","name":"Labels and manuals","parent":null},{"id":"software","name":"Software","parent":"electrical"}],"codes":[],"topics":[],"vehicles":[{"make":"FORD","model":"ECOSPORT","year_from":2020,"year_to":2020,"match":"exact","vehicle_ids":["2020_ford_ecosport"]},{"make":"FORD","model":"EDGE","year_from":2020,"year_to":2020,"match":"exact","vehicle_ids":["2020_ford_edge"]},{"make":"FORD","model":"ESCAPE","year_from":2020,"year_to":2020,"match":"exact","vehicle_ids":["2020_ford_escape"]},{"make":"FORD","model":"EXPEDITION","year_from":2020,"year_to":2020,"match":"exact","vehicle_ids":["2020_ford_expedition"]},{"make":"FORD","model":"EXPLORER","year_from":2020,"year_to":2020,"match":"exact","vehicle_ids":["2020_ford_explorer"]},{"make":"FORD","model":"F-250 SD","year_from":2020,"year_to":2020,"match":"base","vehicle_ids":["2020_ford_f-250"]},{"make":"FORD","model":"F-350 SD","year_from":2020,"year_to":2020,"match":"base","vehicle_ids":["2020_ford_f-350"]},{"make":"FORD","model":"F-450 SD","year_from":2020,"year_to":2020,"match":"base","vehicle_ids":["2020_ford_f-450"]},{"make":"FORD","model":"F-550 SD","year_from":2020,"year_to":2020,"match":"base","vehicle_ids":["2020_ford_f-550"]},{"make":"FORD","model":"FUSION","year_from":2020,"year_to":2020,"match":"exact","vehicle_ids":["2020_ford_fusion"]},{"make":"FORD","model":"FUSION ENERGI","year_from":2020,"year_to":2020,"match":"base","vehicle_ids":["2020_ford_fusion"]},{"make":"FORD","model":"FUSION HYBRID","year_from":2020,"year_to":2020,"match":"base","vehicle_ids":["2020_ford_fusion"]},{"make":"FORD","model":"MUSTANG","year_from":2020,"year_to":2020,"match":"exact","vehicle_ids":["2020_ford_mustang"]},{"make":"FORD","model":"RANGER","year_from":2020,"year_to":2020,"match":"exact","vehicle_ids":["2020_ford_ranger"]},{"make":"FORD","model":"TRANSIT","year_from":2020,"year_to":2020,"match":"exact","vehicle_ids":["2020_ford_transit"]},{"make":"LINCOLN","model":"AVIATOR","year_from":2020,"year_to":2020,"match":"exact","vehicle_ids":["2020_lincoln_aviator"]},{"make":"LINCOLN","model":"CORSAIR","year_from":2020,"year_to":2020,"match":"exact","vehicle_ids":["2020_lincoln_corsair"]},{"make":"LINCOLN","model":"MKX","year_from":2020,"year_to":2020,"match":null,"vehicle_ids":[]},{"make":"LINCOLN","model":"MKZ","year_from":2020,"year_to":2020,"match":"exact","vehicle_ids":["2020_lincoln_mkz"]},{"make":"LINCOLN","model":"MKZ HYBRID","year_from":2020,"year_to":2020,"match":"base","vehicle_ids":["2020_lincoln_mkz"]},{"make":"LINCOLN","model":"NAUTILUS","year_from":2020,"year_to":2020,"match":"exact","vehicle_ids":["2020_lincoln_nautilus"]},{"make":"LINCOLN","model":"NAVIGATOR","year_from":2020,"year_to":2020,"match":"exact","vehicle_ids":["2020_lincoln_navigator"]}],"as_of":"2026-10-19","note":"A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.","attribution":[]}