{"nhtsa_id":10181908,"type":"service_bulletin","type_name":"Service bulletin","date_added":"2020-11-04","date":"2020-10-16","document_id":"SSM 49266","mfr_campaign":null,"replaces":null,"component":"EQUIPMENT; EQUIPMENT ADAPTIVE/MOBILITY; ELECTRICAL SYSTEM","mfr_system":null,"summary":"Some 2020 Edge/Nautilus vehicles built on 12-Aug-2020 and through 22-Aug-2020 may exhibit a customer concern of the FordPass or Lincoln Way mobile apps unable to connect to the vehicle. The customer may state that there is no activate button on the FordPass or Lincoln Way mobile app. This may be due to the telematics control unit (TCU) module. To correct the condition, reprogram the TCU using As-Built data. For claiming use causal component 14G087 and labor operations from Section 10 of the Service Labor Time Standards (SLTS) Manual.","document":{"url":"https://static.nhtsa.gov/odi/tsbs/2020/MC-10181908-0001.pdf","alternate_url":"https://static.nhtsa.gov/odi/tsbs/2020/MC-10181908-9999.pdf","confirmed":false},"url":"https://open.wenmarpro.com/bulletins/10181908","components":[{"id":"electrical","name":"Electrical system","parent":null},{"id":"equipment","name":"Equipment and accessories","parent":null}],"codes":[],"topics":[],"vehicles":[{"make":"FORD","model":"EDGE","year_from":2019,"year_to":2020,"match":"exact","vehicle_ids":["2019_ford_edge","2020_ford_edge"]},{"make":"LINCOLN","model":"NAUTILUS","year_from":2019,"year_to":2020,"match":"exact","vehicle_ids":["2019_lincoln_nautilus","2020_lincoln_nautilus"]}],"as_of":"2026-10-19","note":"A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.","attribution":[]}