{"nhtsa_id":10181870,"type":"service_bulletin","type_name":"Service bulletin","date_added":"2020-11-04","date":"2020-10-08","document_id":"SSM 49245","mfr_campaign":null,"replaces":null,"component":"EQUIPMENT; EQUIPMENT ADAPTIVE/MOBILITY; ELECTRICAL SYSTEM","mfr_system":null,"summary":"Some 2020 Explorer/Aviator vehicles built on or before 30-Sep-2020 may experience an intermittent or constant blank/black screen on the center infotainment display due the low voltage differential signaling (LVDS) cable at the SYNC accessory protocol interface module (APIM) not being fully seated. Verify that the connector is fully seated into the APIM prior to performing any other diagnostics or repairs on the vehicle for this concern. If the connection is found loose, re-seat the connection and retest.","document":{"url":"https://static.nhtsa.gov/odi/tsbs/2020/MC-10181870-0001.pdf","alternate_url":"https://static.nhtsa.gov/odi/tsbs/2020/MC-10181870-9999.pdf","confirmed":false},"url":"https://open.wenmarpro.com/bulletins/10181870","components":[{"id":"electrical","name":"Electrical system","parent":null},{"id":"equipment","name":"Equipment and accessories","parent":null}],"codes":[],"topics":[],"vehicles":[{"make":"FORD","model":"EXPLORER","year_from":2020,"year_to":2020,"match":"exact","vehicle_ids":["2020_ford_explorer"]},{"make":"LINCOLN","model":"AVIATOR","year_from":2020,"year_to":2020,"match":"exact","vehicle_ids":["2020_lincoln_aviator"]}],"as_of":"2026-10-19","note":"A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.","attribution":[]}