{"nhtsa_id":10180719,"type":"service_bulletin","type_name":"Service bulletin","date_added":"2020-10-06","date":"2020-09-21","document_id":"SA-068-20","mfr_campaign":null,"replaces":null,"component":"EQUIPMENT ADAPTIVE/MOBILITY; ELECTRICAL SYSTEM:12V/24V/48V BATTERY","mfr_system":null,"summary":"The infotainment screen displays a warning message \"A program cannot be read. Please consult to a dealer\" after battery replacement. • KAM reset does not correct the concern. • The navigation map disc cannot be ejected. • The Diagnostic Mode cannot be entered.","document":{"url":"https://static.nhtsa.gov/odi/tsbs/2020/MC-10180719-0001.pdf","alternate_url":"https://static.nhtsa.gov/odi/tsbs/2020/MC-10180719-9999.pdf","confirmed":false},"url":"https://open.wenmarpro.com/bulletins/10180719","components":[{"id":"electrical","name":"Electrical system","parent":null},{"id":"equipment","name":"Equipment and accessories","parent":null},{"id":"battery","name":"12-volt battery","parent":"electrical"}],"codes":[],"topics":[],"vehicles":[{"make":"MAZDA","model":"CX-9","year_from":2010,"year_to":2012,"match":"exact","vehicle_ids":["2010_mazda_cx-9","2011_mazda_cx-9","2012_mazda_cx-9"]}],"as_of":"2026-10-19","note":"A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.","attribution":[]}