{"nhtsa_id":10180390,"type":"service_bulletin","type_name":"Service bulletin","date_added":"2020-10-06","date":"2020-09-09","document_id":"SSM 49172","mfr_campaign":null,"replaces":null,"component":"STEERING","mfr_system":null,"summary":"Some 2020 Explorer/Aviator/Police Interceptor Utility vehicles built on 07-Nov-2019 and through 04-Aug-2020 may exhibit a lack of power steering assist at initial engine start-up with diagnostic trouble code (DTC) C102D stored in the power steering control module (PCSM). This may be due to the software in the PCSM. During normal diagnostics in Workshop Manual (WSM), Section 211-02, if pinpoint test (PPT) step AI5 is answered YES, reprogram the PCSM with the latest software level of the appropriate Ford diagnostic scan tool. If DTC C102D returns, continue with normal diagnostics. For claiming, use causal part 3504 and applicable labor operations in Sections 03 and 10 of the Service Labor Time Standards (SLTS) Manual.","document":{"url":"https://static.nhtsa.gov/odi/tsbs/2020/MC-10180390-0001.pdf","alternate_url":"https://static.nhtsa.gov/odi/tsbs/2020/MC-10180390-9999.pdf","confirmed":false},"url":"https://open.wenmarpro.com/bulletins/10180390","components":[{"id":"steering","name":"Steering","parent":null}],"codes":["C102D"],"topics":[],"vehicles":[{"make":"FORD","model":"EXPLORER","year_from":2020,"year_to":2020,"match":"exact","vehicle_ids":["2020_ford_explorer"]},{"make":"LINCOLN","model":"AVIATOR","year_from":2020,"year_to":2020,"match":"exact","vehicle_ids":["2020_lincoln_aviator"]}],"as_of":"2026-10-19","note":"A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.","attribution":[]}