{"nhtsa_id":10180367,"type":"service_bulletin","type_name":"Service bulletin","date_added":"2020-10-06","date":"2020-09-04","document_id":"SSM 49163","mfr_campaign":null,"replaces":null,"component":"EQUIPMENT; ENGINE; ELECTRICAL SYSTEM:12V/24V/48V BATTERY","mfr_system":null,"summary":"Some 2020 Escape and Explorer hybrid vehicles may experience discharge of the high voltage battery (HVB) with DTCs P0DE6 and P0A7D. This may be due to the vehicle not being operated for an extended length of time or from a crank/no-start condition. If the HVB is discharged, refer to the applicable GSB and Workshop Manual section to confirm if off-board charging is required. Note that the voltages in the GSB do not apply to 2020 Escape and Explorer. Using the appropriate Ford scan tool, monitor PID values: HVBAT_V on 2020 Escape (at least 90V, but less than 165V)and 2020 Explorer HVBAT_V (at least 114V, but less than 210V). For both vehicles, HEV_BAT_MIN_V should be greater than 1.45V, and HEV_BAT_VAR_V less than 2.5V. If the values are within limits and the HVB is suitable for a rescue charge, contact the Technical Assistance Center to request a high voltage charger.","document":{"url":"https://static.nhtsa.gov/odi/tsbs/2020/MC-10180367-0001.pdf","alternate_url":"https://static.nhtsa.gov/odi/tsbs/2020/MC-10180367-9999.pdf","confirmed":false},"url":"https://open.wenmarpro.com/bulletins/10180367","components":[{"id":"electrical","name":"Electrical system","parent":null},{"id":"engine","name":"Engine","parent":null},{"id":"equipment","name":"Equipment and accessories","parent":null},{"id":"battery","name":"12-volt battery","parent":"electrical"}],"codes":["P0A7D","P0DE6"],"topics":[],"vehicles":[{"make":"FORD","model":"ESCAPE","year_from":2020,"year_to":2020,"match":"exact","vehicle_ids":["2020_ford_escape"]},{"make":"FORD","model":"EXPLORER","year_from":2020,"year_to":2020,"match":"exact","vehicle_ids":["2020_ford_explorer"]}],"as_of":"2026-10-19","note":"A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.","attribution":[]}