{"nhtsa_id":10180365,"type":"service_bulletin","type_name":"Service bulletin","date_added":"2020-10-06","date":"2020-09-04","document_id":"SSM 49162","mfr_campaign":null,"replaces":null,"component":"POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM); ELECTRICAL SYSTEM:INSTRUMENT PANEL:FUEL GAUGE:FUEL LEVEL FLOAT/SENSOR/SENDING UNIT","mfr_system":null,"summary":"Some 2020 Explorer/Aviator/Police Interceptor Utility vehicles may display a distance to empty value in the instrument panel cluster (IPC) that does not correctly represent the actual fuel level of the vehicle. This may be due to excessive idling and/or a learned value in the powertrain control module (PCM) that is incorrect. To correct the condition, perform the PCM - Reset the Keep Alive Memory (KAM) application in the appropriate Ford diagnostic scan tool. For claiming, use Causal Part 12A650 and applicable labor times from Section 10 in the Service Labor Time Standards (SLTS) Manual.","document":{"url":"https://static.nhtsa.gov/odi/tsbs/2020/MC-10180365-0001.pdf","alternate_url":"https://static.nhtsa.gov/odi/tsbs/2020/MC-10180365-9999.pdf","confirmed":false},"url":"https://open.wenmarpro.com/bulletins/10180365","components":[{"id":"electrical","name":"Electrical system","parent":null},{"id":"powertrain","name":"Transmission and driveline","parent":null},{"id":"automatic-transmission","name":"Automatic transmission","parent":"powertrain"},{"id":"instrument-cluster","name":"Instrument cluster","parent":"electrical"},{"id":"transmission-control-module","name":"Transmission control module","parent":"powertrain"}],"codes":[],"topics":[],"vehicles":[{"make":"FORD","model":"EXPLORER","year_from":2020,"year_to":2020,"match":"exact","vehicle_ids":["2020_ford_explorer"]},{"make":"FORD","model":"EXPLORER POLICE INTERCEPT","year_from":2020,"year_to":2020,"match":"base","vehicle_ids":["2020_ford_explorer"]},{"make":"LINCOLN","model":"AVIATOR","year_from":2020,"year_to":2020,"match":"exact","vehicle_ids":["2020_lincoln_aviator"]}],"as_of":"2026-10-19","note":"A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.","attribution":[]}