{"nhtsa_id":10179560,"type":"service_bulletin","type_name":"Service bulletin","date_added":"2020-09-11","date":"2020-08-31","document_id":"ITB20-021","mfr_campaign":null,"replaces":null,"component":"ELECTRICAL SYSTEM","mfr_system":null,"summary":"SOFTWARE UPDATE FOR INFOTAINMENT ISSUES SERVICE INFORMATION When diagnosing an infotainment issue, always confirm that the latest software is installed in the AV control unit before starting the diagnosis. The software update in the following Service Procedure is for the items below: • Stability improvements and “bug” fixes Refer to steps 1 - 4 to confirm that this bulletin applies. HINT: The software update only needs to be downloaded once and can then be used on multiple Applied Vehicles until other infotainment software is loaded onto the USB drive to overwrite the original data.","document":{"url":"https://static.nhtsa.gov/odi/tsbs/2020/MC-10179560-0001.pdf","alternate_url":"https://static.nhtsa.gov/odi/tsbs/2020/MC-10179560-9999.pdf","confirmed":false},"url":"https://open.wenmarpro.com/bulletins/10179560","components":[{"id":"electrical","name":"Electrical system","parent":null}],"codes":[],"topics":[],"vehicles":[{"make":"INFINITI","model":"Q50","year_from":2020,"year_to":2020,"match":"exact","vehicle_ids":["2020_infiniti_q50"]},{"make":"INFINITI","model":"Q60","year_from":2020,"year_to":2020,"match":"exact","vehicle_ids":["2020_infiniti_q60"]},{"make":"INFINITI","model":"QX50","year_from":2020,"year_to":2020,"match":"exact","vehicle_ids":["2020_infiniti_qx50"]},{"make":"INFINITI","model":"QX80","year_from":2020,"year_to":2020,"match":"exact","vehicle_ids":["2020_infiniti_qx80"]}],"as_of":"2026-10-19","note":"A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.","attribution":[]}