{"nhtsa_id":10179083,"type":"service_bulletin","type_name":"Service bulletin","date_added":"2020-09-01","date":"2020-08-24","document_id":"09-026-20-3735","mfr_campaign":null,"replaces":null,"component":"STRUCTURE:BODY:DOOR; ELECTRICAL SYSTEM; ENGINE AND ENGINE COOLING","mfr_system":null,"summary":"Some vehicles may experience one or more of the following symptoms in connection with a malfunction related to the C-15 connector. • The driver side power window does not operate. • The door does not open when using the advanced keyless system. • The warning lamp stays ON even after the ignition switch is turned OFF. • DTC B10E7:17 (START STOP UNIT, IG1 Relay Circuit Malfunction) and DTCs related to communication errors may be stored in PCM memory. • Engine no start due to battery discharge. • Clicking sound from throttle body.The symptoms listed above may be caused by corrosion of the C-15 connector terminals due to water intrusion through the front door. In low ambient temperatures, the door harness hardens. If the door is fully opened, it may create a gap between the door and the door harness grommet, which may allow water to enter through the gap.","document":{"url":"https://static.nhtsa.gov/odi/tsbs/2020/MC-10179083-0001.pdf","alternate_url":"https://static.nhtsa.gov/odi/tsbs/2020/MC-10179083-9999.pdf","confirmed":false},"url":"https://open.wenmarpro.com/bulletins/10179083","components":[{"id":"structure-body","name":"Body and frame","parent":null},{"id":"electrical","name":"Electrical system","parent":null},{"id":"engine","name":"Engine","parent":null}],"codes":["B10E7"],"topics":[],"vehicles":[{"make":"MAZDA","model":"CX-5","year_from":2013,"year_to":2015,"match":"exact","vehicle_ids":["2013_mazda_cx-5","2014_mazda_cx-5","2015_mazda_cx-5"]}],"as_of":"2026-10-19","note":"A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.","attribution":[]}