{"nhtsa_id":10177547,"type":"service_bulletin","type_name":"Service bulletin","date_added":"2020-07-27","date":"2020-06-02","document_id":"LI82.85-N-070598","mfr_campaign":null,"replaces":null,"component":"EQUIPMENT; ELECTRICAL SYSTEM:SOFTWARE","mfr_system":null,"summary":"The driver does not understand the person he/she is speaking to because the volume of the hands-free system is too low. Volume in the Sources menu of the MBUX multimedia system control unit (A26/17) is already set to maximum. The problem becomes increasingly apparent during the journey. Note: Not a Bluetooth connection or reception issue.","document":{"url":"https://static.nhtsa.gov/odi/tsbs/2020/MC-10177547-0001.pdf","alternate_url":"https://static.nhtsa.gov/odi/tsbs/2020/MC-10177547-9999.pdf","confirmed":false},"url":"https://open.wenmarpro.com/bulletins/10177547","components":[{"id":"electrical","name":"Electrical system","parent":null},{"id":"equipment","name":"Equipment and accessories","parent":null},{"id":"software","name":"Software","parent":"electrical"}],"codes":[],"topics":[],"vehicles":[{"make":"MERCEDES-BENZ","model":"SPRINTER 1500","year_from":2020,"year_to":2020,"match":"base","vehicle_ids":["2020_mercedes-benz_sprinter"]},{"make":"MERCEDES-BENZ","model":"SPRINTER 2500","year_from":2020,"year_to":2020,"match":"base","vehicle_ids":["2020_mercedes-benz_sprinter"]},{"make":"MERCEDES-BENZ","model":"SPRINTER 3500","year_from":2020,"year_to":2020,"match":"base","vehicle_ids":["2020_mercedes-benz_sprinter"]},{"make":"MERCEDES-BENZ","model":"SPRINTER 4500","year_from":2020,"year_to":2020,"match":"base","vehicle_ids":["2020_mercedes-benz_sprinter"]}],"as_of":"2026-10-19","note":"A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.","attribution":[]}