{"nhtsa_id":10177360,"type":"service_bulletin","type_name":"Service bulletin","date_added":"2020-07-20","date":"2020-06-11","document_id":"N202299830","mfr_campaign":null,"replaces":null,"component":"ENGINE; EQUIPMENT; EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL; EQUIPMENT ADAPTIVE/MOBILITY","mfr_system":null,"summary":"Customer Satisfaction Program - Certain 2019 ? 2020 model year Chevrolet Silverado 4500HD/5500HD/6500HD vehicles, equipped with an aerial lift bucket may have a condition in which the aerial lift bucket operator could be stranded if the engine received a command for shut down. The vehicle is functioning as designed, however, aerial lift bucket applications were not clearly understood/comprehended during the development/release of the power take off module, (PTOM). Dealers will replace the standard power take off module (PTOM) with an emergency vehicle PTOM.","document":{"url":"https://static.nhtsa.gov/odi/tsbs/2020/MC-10177360-0001.pdf","alternate_url":"https://static.nhtsa.gov/odi/tsbs/2020/MC-10177360-9999.pdf","confirmed":false},"url":"https://open.wenmarpro.com/bulletins/10177360","components":[{"id":"engine","name":"Engine","parent":null},{"id":"equipment","name":"Equipment and accessories","parent":null},{"id":"labels-manuals","name":"Labels and manuals","parent":null}],"codes":[],"topics":[],"vehicles":[{"make":"CHEVROLET","model":"4500HD","year_from":2019,"year_to":2020,"match":"exact","vehicle_ids":["2019_chevrolet_4500hd","2020_chevrolet_4500hd"]},{"make":"CHEVROLET","model":"6500","year_from":2019,"year_to":2019,"match":null,"vehicle_ids":[]},{"make":"CHEVROLET","model":"SILVERADO 5500","year_from":2020,"year_to":2020,"match":"base","vehicle_ids":["2020_chevrolet_silverado"]},{"make":"CHEVROLET","model":"SILVERADO 6500","year_from":2019,"year_to":2019,"match":"base","vehicle_ids":["2019_chevrolet_silverado"]},{"make":"CHEVROLET","model":"duplicate SILVERADO 5500","year_from":2019,"year_to":2019,"match":null,"vehicle_ids":[]}],"as_of":"2026-10-19","note":"A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.","attribution":[]}