{"nhtsa_id":10177353,"type":"service_bulletin","type_name":"Service bulletin","date_added":"2020-07-20","date":"2020-06-01","document_id":"N192288520","mfr_campaign":null,"replaces":null,"component":"SUSPENSION","mfr_system":null,"summary":"Customer Satisfaction Program - Drivers of certain 2019 model year Chevrolet Silverado 5500HD/6500HD vehicles have reported harsh/rough/unacceptable ride quality from their vehicles. A combination of high capacity suspension components, relatively low curb weight and light front axle loading produces poor ride quality. Dealers will install updated cab mounts and shocks.","document":{"url":"https://static.nhtsa.gov/odi/tsbs/2020/MC-10177353-0001.pdf","alternate_url":"https://static.nhtsa.gov/odi/tsbs/2020/MC-10177353-9999.pdf","confirmed":false},"url":"https://open.wenmarpro.com/bulletins/10177353","components":[{"id":"suspension","name":"Suspension","parent":null}],"codes":[],"topics":[],"vehicles":[{"make":"CHEVROLET","model":"5500HD","year_from":2019,"year_to":2019,"match":"exact","vehicle_ids":["2019_chevrolet_5500hd"]},{"make":"CHEVROLET","model":"SILVERADO 6500","year_from":2019,"year_to":2019,"match":"base","vehicle_ids":["2019_chevrolet_silverado"]}],"as_of":"2026-10-19","note":"A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.","attribution":[]}