{"nhtsa_id":10177123,"type":"service_bulletin","type_name":"Service bulletin","date_added":"2020-07-08","date":"2020-06-30","document_id":"TSB 20-2219","mfr_campaign":null,"replaces":null,"component":"POWER TRAIN; EQUIPMENT","mfr_system":null,"summary":"Some 2013-2016 Fusion/MKZ/C-MAX vehicles equipped with an HF35 transmission and built on or before 15-Aug-2015 may exhibit a thumping/rubbing or grinding noise coming from the transmission. The noise may be present in all gear ranges including neutral when the vehicle is moving but will not be present when the vehicle is stationary or in park. This may be due to the differential side bearings and/or the transfer shaft and housing. To correct the condition, follow the Service Procedure to install either a transfer shaft kit or a remanufactured transmission assembly.","document":{"url":"https://static.nhtsa.gov/odi/tsbs/2020/MC-10177123-0001.pdf","alternate_url":"https://static.nhtsa.gov/odi/tsbs/2020/MC-10177123-9999.pdf","confirmed":false},"url":"https://open.wenmarpro.com/bulletins/10177123","components":[{"id":"equipment","name":"Equipment and accessories","parent":null},{"id":"powertrain","name":"Transmission and driveline","parent":null}],"codes":[],"topics":[],"vehicles":[{"make":"FORD","model":"C-MAX","year_from":2013,"year_to":2016,"match":"exact","vehicle_ids":["2013_ford_c-max","2014_ford_c-max","2015_ford_c-max","2016_ford_c-max"]},{"make":"FORD","model":"FUSION","year_from":2013,"year_to":2016,"match":"exact","vehicle_ids":["2013_ford_fusion","2014_ford_fusion","2015_ford_fusion","2016_ford_fusion"]},{"make":"FORD","model":"FUSION ENERGI","year_from":2013,"year_to":2016,"match":"base","vehicle_ids":["2013_ford_fusion","2014_ford_fusion","2015_ford_fusion","2016_ford_fusion"]},{"make":"FORD","model":"FUSION HYBRID","year_from":2013,"year_to":2016,"match":"base","vehicle_ids":["2013_ford_fusion","2014_ford_fusion","2015_ford_fusion","2016_ford_fusion"]},{"make":"FORD","model":"redundant C-MAX","year_from":2016,"year_to":2016,"match":null,"vehicle_ids":[]},{"make":"FORD","model":"redundant C-MAX HYBRID","year_from":2013,"year_to":2013,"match":null,"vehicle_ids":[]},{"make":"FORD","model":"redundant C-MAX HYBRID","year_from":2015,"year_to":2015,"match":null,"vehicle_ids":[]},{"make":"LINCOLN","model":"MKZ","year_from":2013,"year_to":2016,"match":"exact","vehicle_ids":["2013_lincoln_mkz","2014_lincoln_mkz","2015_lincoln_mkz","2016_lincoln_mkz"]},{"make":"LINCOLN","model":"MKZ HYBRID","year_from":2013,"year_to":2016,"match":"base","vehicle_ids":["2013_lincoln_mkz","2014_lincoln_mkz","2015_lincoln_mkz","2016_lincoln_mkz"]}],"as_of":"2026-10-19","note":"A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.","attribution":[]}