{"nhtsa_id":10177116,"type":"service_bulletin","type_name":"Service bulletin","date_added":"2020-07-08","date":"2020-06-15","document_id":"M0116649","mfr_campaign":null,"replaces":null,"component":"ELECTRICAL SYSTEM:12V/24V/48V BATTERY; ELECTRICAL SYSTEM:SOFTWARE; ENGINE AND ENGINE COOLING","mfr_system":null,"summary":"The new engine software helps prevent the Battery-Backed RAM (BBram) battery from running out of life and potentially causing an issue with the engine. The new software implements one key cycle programming of the Electronically Erasable Programmable Read Only Memory (EEPROM) to the BBram per the 2007 On-Highway Truck program.","document":{"url":"https://static.nhtsa.gov/odi/tsbs/2020/MC-10177116-0001.pdf","alternate_url":"https://static.nhtsa.gov/odi/tsbs/2020/MC-10177116-9999.pdf","confirmed":false},"url":"https://open.wenmarpro.com/bulletins/10177116","components":[{"id":"electrical","name":"Electrical system","parent":null},{"id":"engine","name":"Engine","parent":null},{"id":"battery","name":"12-volt battery","parent":"electrical"},{"id":"software","name":"Software","parent":"electrical"}],"codes":[],"topics":[],"vehicles":[{"make":"CATERPILLAR","model":"C-12","year_from":null,"year_to":null,"match":null,"vehicle_ids":[]},{"make":"CATERPILLAR","model":"C18","year_from":null,"year_to":null,"match":null,"vehicle_ids":[]},{"make":"CATERPILLAR","model":"C7","year_from":null,"year_to":null,"match":null,"vehicle_ids":[]},{"make":"CATERPILLAR","model":"C9","year_from":null,"year_to":null,"match":null,"vehicle_ids":[]}],"as_of":"2026-10-19","note":"A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.","attribution":[]}