{"nhtsa_id":10177042,"type":"service_bulletin","type_name":"Service bulletin","date_added":"2020-07-07","date":"2020-06-17","document_id":"SSM 48908","mfr_campaign":null,"replaces":null,"component":"EQUIPMENT; ELECTRICAL SYSTEM","mfr_system":null,"summary":"Some 2016-2020 Ford and Lincoln vehicles equipped with a SYNC 3 Touchscreen may experience the volume control unresponsive from the Front Control Interface Module (FCIM) and steering volume controls when using Apple Car Play. When the Apple device is removed, volume control is restored. This is due to a concern with the Waze Navigation App software and Apple iOS version. To correct the condition, update the Waze App software and iOS to the latest version available and reboot the customer's Apple device. Perform an ignition cycle and reconnect the Apple device via USB. Open Apple Car Play and confirm volume control is restored. Installing/Updating third party software/applications is not warrantable.","document":{"url":"https://static.nhtsa.gov/odi/tsbs/2020/MC-10177042-0001.pdf","alternate_url":"https://static.nhtsa.gov/odi/tsbs/2020/MC-10177042-9999.pdf","confirmed":false},"url":"https://open.wenmarpro.com/bulletins/10177042","components":[{"id":"electrical","name":"Electrical system","parent":null},{"id":"equipment","name":"Equipment and accessories","parent":null}],"codes":[],"topics":[],"vehicles":[{"make":"FORD","model":"C-MAX","year_from":2016,"year_to":2018,"match":"exact","vehicle_ids":["2016_ford_c-max","2017_ford_c-max","2018_ford_c-max"]},{"make":"FORD","model":"ECONOLINE","year_from":2016,"year_to":2019,"match":null,"vehicle_ids":[]},{"make":"FORD","model":"ECOSPORT","year_from":2018,"year_to":2020,"match":"exact","vehicle_ids":["2018_ford_ecosport","2019_ford_ecosport","2020_ford_ecosport"]},{"make":"FORD","model":"EDGE","year_from":2016,"year_to":2020,"match":"exact","vehicle_ids":["2016_ford_edge","2017_ford_edge","2018_ford_edge","2019_ford_edge","2020_ford_edge"]},{"make":"FORD","model":"ESCAPE","year_from":2016,"year_to":2020,"match":"exact","vehicle_ids":["2016_ford_escape","2017_ford_escape","2018_ford_escape","2019_ford_escape","2020_ford_escape"]},{"make":"FORD","model":"EXPEDITION","year_from":2016,"year_to":2020,"match":"exact","vehicle_ids":["2016_ford_expedition","2017_ford_expedition","2018_ford_expedition","2019_ford_expedition","2020_ford_expedition"]},{"make":"FORD","model":"EXPLORER","year_from":2016,"year_to":2020,"match":"exact","vehicle_ids":["2016_ford_explorer","2017_ford_explorer","2018_ford_explorer","2019_ford_explorer","2020_ford_explorer"]},{"make":"FORD","model":"EXPLORER 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HYBRID","year_from":2016,"year_to":2017,"match":"base","vehicle_ids":["2016_lincoln_mkz","2017_lincoln_mkz"]},{"make":"LINCOLN","model":"MKZ HYBRID","year_from":2019,"year_to":2019,"match":"base","vehicle_ids":["2019_lincoln_mkz"]},{"make":"LINCOLN","model":"NAUTILUS","year_from":2019,"year_to":2020,"match":"exact","vehicle_ids":["2019_lincoln_nautilus","2020_lincoln_nautilus"]},{"make":"LINCOLN","model":"NAVIGATOR","year_from":2016,"year_to":2020,"match":"exact","vehicle_ids":["2016_lincoln_navigator","2017_lincoln_navigator","2018_lincoln_navigator","2019_lincoln_navigator","2020_lincoln_navigator"]}],"as_of":"2026-10-19","note":"A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.","attribution":[]}