{"nhtsa_id":10177038,"type":"service_bulletin","type_name":"Service bulletin","date_added":"2020-07-07","date":"2020-06-18","document_id":"SSM 48911","mfr_campaign":null,"replaces":null,"component":"EQUIPMENT","mfr_system":null,"summary":"Some 2016-2017 Expedition/Navigator, 2016-2018 Focus/C-MAX, And 2016-2018 Transit Connect vehicles may exhibit a concern where the radio will revert to an AM or FM station after the vehicle's ignition has been turned off and turned back on. To address this condition, reprogram the audio control module (ACM) using the appropriate Ford diagnostic scan tool. For claiming, use causal part 18C869 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.","document":{"url":"https://static.nhtsa.gov/odi/tsbs/2020/MC-10177038-0001.pdf","alternate_url":"https://static.nhtsa.gov/odi/tsbs/2020/MC-10177038-9999.pdf","confirmed":false},"url":"https://open.wenmarpro.com/bulletins/10177038","components":[{"id":"equipment","name":"Equipment and accessories","parent":null}],"codes":[],"topics":[],"vehicles":[{"make":"FORD","model":"C-MAX","year_from":2016,"year_to":2018,"match":"exact","vehicle_ids":["2016_ford_c-max","2017_ford_c-max","2018_ford_c-max"]},{"make":"FORD","model":"EXPEDITION","year_from":2016,"year_to":2017,"match":"exact","vehicle_ids":["2016_ford_expedition","2017_ford_expedition"]},{"make":"FORD","model":"FOCUS","year_from":2016,"year_to":2018,"match":"exact","vehicle_ids":["2016_ford_focus","2017_ford_focus","2018_ford_focus"]},{"make":"FORD","model":"TRANSIT CONNECT","year_from":2016,"year_to":2018,"match":"exact","vehicle_ids":["2016_ford_transit-connect","2017_ford_transit-connect","2018_ford_transit-connect"]},{"make":"LINCOLN","model":"NAVIGATOR","year_from":2016,"year_to":2017,"match":"exact","vehicle_ids":["2016_lincoln_navigator","2017_lincoln_navigator"]}],"as_of":"2026-10-19","note":"A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.","attribution":[]}