{"nhtsa_id":10176957,"type":"service_bulletin","type_name":"Service bulletin","date_added":"2020-07-07","date":"2020-06-24","document_id":"SSM 48935","mfr_campaign":null,"replaces":null,"component":"ELECTRICAL SYSTEM:SOFTWARE; EQUIPMENT","mfr_system":null,"summary":"Some 2019 F-150/Ranger/Continental/Edge/Nautilus/Mustang/Fusion/MKZ vehicles may experience voice prompts that skip or have short pauses while directions are being provided. Engineering is currently working on a solution for this condition. Please inform customers that Ford is developing a software fix that is expected in early August. In the interim, let the customer know they can continue to drive the vehicle and schedule a follow-up appointment with the customer for early August 2020. Once the update becomes available, contact the customer and confirm the service appointment is going forward. Monitor OASIS for updates.","document":{"url":"https://static.nhtsa.gov/odi/tsbs/2020/MC-10176957-0001.pdf","alternate_url":"https://static.nhtsa.gov/odi/tsbs/2020/MC-10176957-9999.pdf","confirmed":false},"url":"https://open.wenmarpro.com/bulletins/10176957","components":[{"id":"electrical","name":"Electrical system","parent":null},{"id":"equipment","name":"Equipment and accessories","parent":null},{"id":"software","name":"Software","parent":"electrical"}],"codes":[],"topics":[],"vehicles":[{"make":"FORD","model":"EDGE","year_from":2019,"year_to":2019,"match":"exact","vehicle_ids":["2019_ford_edge"]},{"make":"FORD","model":"F-150","year_from":2019,"year_to":2019,"match":"exact","vehicle_ids":["2019_ford_f-150"]},{"make":"FORD","model":"FUSION","year_from":2019,"year_to":2019,"match":"exact","vehicle_ids":["2019_ford_fusion"]},{"make":"FORD","model":"FUSION ENERGI","year_from":2019,"year_to":2019,"match":"base","vehicle_ids":["2019_ford_fusion"]},{"make":"FORD","model":"FUSION HYBRID","year_from":2019,"year_to":2019,"match":"base","vehicle_ids":["2019_ford_fusion"]},{"make":"FORD","model":"MUSTANG","year_from":2019,"year_to":2019,"match":"exact","vehicle_ids":["2019_ford_mustang"]},{"make":"FORD","model":"RANGER","year_from":2019,"year_to":2019,"match":"exact","vehicle_ids":["2019_ford_ranger"]},{"make":"LINCOLN","model":"CONTINENTAL","year_from":2019,"year_to":2019,"match":"exact","vehicle_ids":["2019_lincoln_continental"]},{"make":"LINCOLN","model":"MKX","year_from":2019,"year_to":2019,"match":null,"vehicle_ids":[]},{"make":"LINCOLN","model":"MKZ","year_from":2019,"year_to":2019,"match":"exact","vehicle_ids":["2019_lincoln_mkz"]},{"make":"LINCOLN","model":"MKZ HYBRID","year_from":2019,"year_to":2019,"match":"base","vehicle_ids":["2019_lincoln_mkz"]},{"make":"LINCOLN","model":"NAUTILUS","year_from":2019,"year_to":2019,"match":"exact","vehicle_ids":["2019_lincoln_nautilus"]}],"as_of":"2026-10-19","note":"A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.","attribution":[]}