{"nhtsa_id":10176123,"type":"service_bulletin","type_name":"Service bulletin","date_added":"2020-06-04","date":"2020-05-29","document_id":"SSM 48858","mfr_campaign":null,"replaces":null,"component":"ELECTRICAL SYSTEM","mfr_system":null,"summary":"Some 2012-2020 Ford and Lincoln vehicles equipped with a TCU may exhibit an inoperative remote start with a 'Vehicle Failed To Start' message when using MyFord Mobile/Ford Pass/Lincoln Way mobile applications. The cellular cloud systems will only allow two remote start requests from the MyFord Mobile/Ford Pass/Lincoln Way apps without a vehicle drive event occurring. If a third remote start request is received, a Vehicle Failed To Start message will be displayed quickly in the mobile app. Once the vehicle is driven, the remote start counter is reset and will allow remote start commands to be sent from the mobile app. If the remote start system is not functioning using the key fob, refer to Workshop Manual (WSM) Section 303-06 for further diagnosis.","document":{"url":"https://static.nhtsa.gov/odi/tsbs/2020/MC-10176123-0001.pdf","alternate_url":"https://static.nhtsa.gov/odi/tsbs/2020/MC-10176123-9999.pdf","confirmed":false},"url":"https://open.wenmarpro.com/bulletins/10176123","components":[{"id":"electrical","name":"Electrical system","parent":null}],"codes":[],"topics":[],"vehicles":[{"make":"FORD","model":"C-MAX","year_from":2013,"year_to":2018,"match":"exact","vehicle_ids":["2013_ford_c-max","2014_ford_c-max","2015_ford_c-max","2016_ford_c-max","2017_ford_c-max","2018_ford_c-max"]},{"make":"FORD","model":"ECOSPORT","year_from":2018,"year_to":2020,"match":"exact","vehicle_ids":["2018_ford_ecosport","2019_ford_ecosport","2020_ford_ecosport"]},{"make":"FORD","model":"EDGE","year_from":2012,"year_to":2015,"match":"exact","vehicle_ids":["2012_ford_edge","2013_ford_edge","2014_ford_edge","2015_ford_edge"]},{"make":"FORD","model":"ESCAPE","year_from":2017,"year_to":2020,"match":"exact","vehicle_ids":["2017_ford_escape","2018_ford_escape","2019_ford_escape","2020_ford_escape"]},{"make":"FORD","model":"EXPEDITION","year_from":2018,"year_to":2020,"match":"exact","vehicle_ids":["2018_ford_expedition","2019_ford_expedition","2020_ford_expedition"]},{"make":"FORD","model":"EXPLORER","year_from":2017,"year_to":2020,"match":"exact","vehicle_ids":["2017_ford_explorer","2018_ford_explorer","2019_ford_explorer","2020_ford_explorer"]},{"make":"FORD","model":"EXPLORER POLICE INTERCEPT","year_from":2017,"year_to":2018,"match":"base","vehicle_ids":["2017_ford_explorer","2018_ford_explorer"]},{"make":"FORD","model":"F-150","year_from":2017,"year_to":2020,"match":"exact","vehicle_ids":["2017_ford_f-150","2018_ford_f-150","2019_ford_f-150","2020_ford_f-150"]},{"make":"FORD","model":"F-250 SD","year_from":2019,"year_to":2020,"match":"base","vehicle_ids":["2019_ford_f-250","2020_ford_f-250"]},{"make":"FORD","model":"F-350 SD","year_from":2019,"year_to":2020,"match":"base","vehicle_ids":["2019_ford_f-350","2020_ford_f-350"]},{"make":"FORD","model":"F-450 SD","year_from":2019,"year_to":2020,"match":"base","vehicle_ids":["2019_ford_f-450","2020_ford_f-450"]},{"make":"FORD","model":"F-550 SD","year_from":2019,"year_to":2020,"match":"base","vehicle_ids":["2019_ford_f-550","2020_ford_f-550"]},{"make":"FORD","model":"FOCUS","year_from":2012,"year_to":2018,"match":"exact","vehicle_ids":["2012_ford_focus","2013_ford_focus","2014_ford_focus","2015_ford_focus","2016_ford_focus","2017_ford_focus","2018_ford_focus"]},{"make":"FORD","model":"FUSION","year_from":2013,"year_to":2020,"match":"exact","vehicle_ids":["2013_ford_fusion","2014_ford_fusion","2015_ford_fusion","2016_ford_fusion","2017_ford_fusion","2018_ford_fusion","2019_ford_fusion","2020_ford_fusion"]},{"make":"FORD","model":"FUSION ENERGI","year_from":2013,"year_to":2019,"match":"base","vehicle_ids":["2013_ford_fusion","2014_ford_fusion","2015_ford_fusion","2016_ford_fusion","2017_ford_fusion","2018_ford_fusion","2019_ford_fusion"]},{"make":"FORD","model":"FUSION HYBRID","year_from":2010,"year_to":2010,"match":"base","vehicle_ids":["2010_ford_fusion"]},{"make":"FORD","model":"FUSION HYBRID","year_from":2013,"year_to":2019,"match":"base","vehicle_ids":["2013_ford_fusion","2014_ford_fusion","2015_ford_fusion","2016_ford_fusion","2017_ford_fusion","2018_ford_fusion","2019_ford_fusion"]},{"make":"FORD","model":"MUSTANG","year_from":2018,"year_to":2020,"match":"exact","vehicle_ids":["2018_ford_mustang","2019_ford_mustang","2020_ford_mustang"]},{"make":"LINCOLN","model":"AVIATOR","year_from":2020,"year_to":2020,"match":"exact","vehicle_ids":["2020_lincoln_aviator"]},{"make":"LINCOLN","model":"CONTINENTAL","year_from":2017,"year_to":2020,"match":"exact","vehicle_ids":["2017_lincoln_continental","2018_lincoln_continental","2019_lincoln_continental","2020_lincoln_continental"]},{"make":"LINCOLN","model":"CORSAIR","year_from":2020,"year_to":2020,"match":"exact","vehicle_ids":["2020_lincoln_corsair"]},{"make":"LINCOLN","model":"MKC","year_from":2015,"year_to":2019,"match":"exact","vehicle_ids":["2015_lincoln_mkc","2016_lincoln_mkc","2017_lincoln_mkc","2018_lincoln_mkc","2019_lincoln_mkc"]},{"make":"LINCOLN","model":"MKX","year_from":2012,"year_to":2015,"match":"exact","vehicle_ids":["2012_lincoln_mkx","2013_lincoln_mkx","2014_lincoln_mkx","2015_lincoln_mkx"]},{"make":"LINCOLN","model":"MKZ","year_from":2013,"year_to":2020,"match":"exact","vehicle_ids":["2013_lincoln_mkz","2014_lincoln_mkz","2015_lincoln_mkz","2016_lincoln_mkz","2017_lincoln_mkz","2018_lincoln_mkz","2019_lincoln_mkz","2020_lincoln_mkz"]},{"make":"LINCOLN","model":"MKZ HYBRID","year_from":2013,"year_to":2017,"match":"base","vehicle_ids":["2013_lincoln_mkz","2014_lincoln_mkz","2015_lincoln_mkz","2016_lincoln_mkz","2017_lincoln_mkz"]},{"make":"LINCOLN","model":"MKZ HYBRID","year_from":2019,"year_to":2019,"match":"base","vehicle_ids":["2019_lincoln_mkz"]},{"make":"LINCOLN","model":"NAVIGATOR","year_from":2020,"year_to":2020,"match":"exact","vehicle_ids":["2020_lincoln_navigator"]}],"as_of":"2026-10-19","note":"A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.","attribution":[]}