{"nhtsa_id":10174385,"type":"service_bulletin","type_name":"Service bulletin","date_added":"2020-05-05","date":"2020-04-27","document_id":"20B19","mfr_campaign":null,"replaces":null,"component":"POWER TRAIN; ENGINE AND ENGINE COOLING","mfr_system":null,"summary":"Some of the affected vehicles may be stuck in low gear after first staring the engine, the transmission may exhibit harsh shifting and hesitation. As a customer continues to drive, the vehicle may default to fourth gear. An illuminated malfunction indicator lamp (MIL) with diagnostic trouble codes (DTCs) P062C and/or P2243 may be present in memory.","document":{"url":"https://static.nhtsa.gov/odi/tsbs/2020/MC-10174385-0001.pdf","alternate_url":"https://static.nhtsa.gov/odi/tsbs/2020/MC-10174385-9999.pdf","confirmed":false},"url":"https://open.wenmarpro.com/bulletins/10174385","components":[{"id":"engine","name":"Engine","parent":null},{"id":"powertrain","name":"Transmission and driveline","parent":null}],"codes":["P062C","P2243"],"topics":[],"vehicles":[{"make":"FORD","model":"EXPLORER","year_from":2020,"year_to":2020,"match":"exact","vehicle_ids":["2020_ford_explorer"]}],"as_of":"2026-10-19","note":"A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.","attribution":[]}