{"nhtsa_id":10173251,"type":"service_bulletin","type_name":"Service bulletin","date_added":"2020-04-06","date":"2020-03-09","document_id":"SA-039-20","mfr_campaign":null,"replaces":null,"component":"EQUIPMENT ADAPTIVE/MOBILITY; TRAILER HITCHES; ELECTRICAL SYSTEM","mfr_system":null,"summary":"The 2020 CX9 Grand Touring and Signature trims come standard with a liftgate handsfree sensor located on the inner surface of the rear bumper. This location is also where the accessory trailer hitch (P/N 0000-8E-N31/0000-8EN31A) is designed to be installed. Due to this location conflict, the handsfree sensor must be uninstalled and deactivated in the MAZDA CONNECT system. Refer to the deactivation process titled “Handsfree Liftgate Sensor Deactivation/Removal Guide and Procedure” in the Trailer Hitch Installation Instruction (attached). NOTE: THE CUSTOMER MUST BE NOTIFIED THAT THEY WILL NO LONGER HAVE THE HANDSFREE SENSOR SHOULD THEY REQUEST THAT THE TRAILER HITCH BE INSTALLED.","document":{"url":"https://static.nhtsa.gov/odi/tsbs/2020/MC-10173251-0001.pdf","alternate_url":"https://static.nhtsa.gov/odi/tsbs/2020/MC-10173251-9999.pdf","confirmed":false},"url":"https://open.wenmarpro.com/bulletins/10173251","components":[{"id":"electrical","name":"Electrical system","parent":null},{"id":"equipment","name":"Equipment and accessories","parent":null},{"id":"trailer-hitch","name":"Trailer hitch","parent":null}],"codes":[],"topics":[],"vehicles":[{"make":"MAZDA","model":"CX-9","year_from":2020,"year_to":2020,"match":"exact","vehicle_ids":["2020_mazda_cx-9"]}],"as_of":"2026-10-19","note":"A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.","attribution":[]}